Business ProfileforHeritage

I deposited $100 cash into the branch ATM. I did not get an option for a receipt and it did not show up in my account. I immediately went inside of the branch and talked to workers. They assisted me in filing a dispute and assured me that this is not the first time that it has happened. They advised to never deposit cash into an ATM. I explained that I am a full time student and that I work full time and it is what is convenient but that I would t do it anymore. The $100 was credited to my account. A little over a month later, the dispute was closed and they withdrew the $100. I contacted the bank and did not receive a return call. I went back to that branch and the worker made a joke that well it’s not very convenient for you now is it. I found this to be very unprofessional and that I was disregarded. I asked what my options were and if they could review security footage to back up my claim due to having a close time and date to search. They again took my name, account number, and phone number. The only advice I received was to not use the ATM for deposits. If this is a known issue, why are the users not made aware? This is a significant amount of money to just be in limbo. Friends have suggested filing a police report. I am still waiting to hear from the credit union.