BBB Serving Eastern MA, ME, RI & VT - BBB has changed the BBB Rating of Catholic Store, a religious goods store located in South Harpswell, ME. This change was based on 16 complaints filed against the business. Complaints indicate a pattern of poor customer service and shipping issues. Customer reported that Catholic Store did not respond to emails sent inquiring about the status of orders or returns. Complaints indicate that customers wanted better responsiveness from the business regarding delays, backorders and returns. BBB sent written notices and emails to Catholic Store identifying the potential pattern of complaint with a request for a business response. As of 2/21/18 the business did not respond to BBB's request.“I ordered 4 volumes of books on Dec 15th 2017 and paid $145.95,” reported one complainant in February of this year. “I still have not received any of them or received communications in regards to the status of my order. I have sent seven emails to the company with no response. I have called their phone number multiple times, and all I get is a prerecorded message to send them emails.”Read the BBB Business Profile on Catholic Store here.BBB recommends people know their rights when is comes to shopping online. Federal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren’t shipped on time, the shopper can cancel and demand a refund. There is no general three-day cancellation right, but people do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the business’ policies that determine if the shopper can cancel the purchase and receive a refund or credit. “When looking to purchase from an online retailer, it’s important to do your research and know your rights.” said Paula Fleming, spokesperson for BBB Serving Eastern MA, ME, RI & VT. “Be sure to check out a business at bbb.org, as well as their website and social media sites before making a purchase.”For more tips for safely shopping online, visit bbb.org/shoppingonline.Questions about the BBB Rating system? Visit bbb.org/council/overview-of-bbb-grade to learn more.For more information you can trust, visit bbb.org.