Consumers\nin the Greater Toronto Area are being warned to exercise caution when dealing\nwith Headgate Disposal Inc.\nThe company offers garbage disposal bins for home clean ups and renovations and\nare believed to be located in North York, Ontario. They currently have an F\nrating with BBB after their failure to respond to a number of consumer\ncomplaints.Since August 2017, BBB serving\nCentral Ontario has received 13 complaints regarding the business and their\npractices. Nine complaints have been closed as "unanswered" after the\nbusiness did not respond to BBB's multiple attempts to address consumer\ndisputes. Four additional complaints are still pending.Consumers allege the company\ncollects a $500 deposit for a disposal bin, then does not deliver the bin or\nrefund the deposit. In rare cases where consumers do report receiving their\nrequested disposal bin, it is often late to be delivered, late to be picked up,\nand the company refuses to return the deposit. Many of the company’s online\nreviews reflect similar sentiments from frustrated consumers.BBB has attempted to contact the\ncompany to mediate pending disputes; however, the business appears to be\nunwilling to participate in our process. They have not provided us with their\nlocation and all mail has been returned. It also appears that their telephone\nnumber is changing regularly, which makes it difficult for BBB to report\naccurate and up-to-date information to the public.As of December 4, 2017, the\ncompany’s website is inactive, but they continue to advertise using online\nclassifieds sites like Kijiji and Craigslist.