A conversation with Clemencia Vila, owner, L.C.L. Services, Inc., a Towson, Md. based cleaning service that’s been BBB Accredited since 2013BBB: Tell us about your company. Vila: 2015 marks the 15th anniversary since I opened a small cleaning company in Harford County. As a new immigrant from Colombia I started cleaning houses in Bel Air, MD. I quickly gained a reputation of reliability, professionalism, and detailed oriented work. My service area expanded to Baltimore County and Baltimore City and the company began to offer residential and commercial cleaning services. Through my company and my dedication to excellent customer and cleaning service, I am realizing the American Dream and I became an American citizen in 2014.BBB: Who are your customers? Vila: As my reputation and my business grew, L.C.L. Services began to provide janitorial and after- school cleaning services to charter schools in Baltimore City. I continue to serve many residential customers, as well as, commercial businesses.BBB: What are you most proud of about your business? Vila: LCL Services, Inc. is a partner of "Cleaning For a Reason®", the only foundation in America that provides free cleaning to women who are undergoing cancer treatment. As a local business, we are grateful to have many loyal customers. We are proud of the services we provide, and are happy to help those in need. BBB: How do you convey trust? Vila: We make a promise to our customers that we will take pride in our work, assure their satisfaction, be professional and courteous and always hold the security of their home or place of business and its contents as our top priorities. Fifteen years of satisfied customers under our feather-duster, a citation by the Governor, recognition by the Baltimore County Executive, and Accreditation through BBB, are evidence of our commitment to that promise.BBB: How does Better Business Bureau impact your business? Vila: I regret not getting BBB Accreditation for my business sooner. The number of clients we serve has increased considerably thanks to BBB. It gives to prospective clients the sense we are trustworthy, reliable and committed to our job. BBB: How do you use the BBB Accredited Business seal?Vila: We have the dynamic seal linked on our website, Facebook. We use the seal in print on flyers and business cards. For more information about L.C.L. Services, Inc., please visit lclservicesinc.com or call 410-905-5923.