April 23, 2015 – Better Business Bureau Serving Southeast Texas has revoked the BBB Accreditation of an Air Conditioning Contractor in Buna, Texas. The BBB Board of Directors, at their April meeting, approved the revocation.The BBB Accreditation of AirTech A/C, Inc. was revoked due to failure to comply with BBB Code of Business Practices Standards for Accreditation #6A & B as outlined below.6. Be Responsive - Address marketplace disputes quickly, professionally, and in good faith.A. Promptly respond to all complaints forwarded by the BBB by:1. Resolving the complaint directly with the complainant and notifying the BBB, orProviding the BBB with a response that the BBB determines:is professional; addresses all of the issues raised by the complainant ; includes appropriate evidence and documents supporting the business’ position and; explains why relief sought by the complainant cannot or should not be granted.B. Make a good faith effort to resolve disputes, which includes mediation if requested by the BBB. Other dispute resolution options, including arbitration, may be recommended by the BBB when other efforts to resolve a dispute have failed. The BBB may consider a business’ willingness to participate in recommended dispute resolution options in determining compliance with standards.The revocation of AirTech A/C, Inc. involved an unresolved complaint regarding repair issues. Although the business initially agreed to resolve the issue, the owner did not follow through on his promise to return to the consumer’s home to complete the repair work. When the consumer requested mediation, the business agreed to participate in mediation; however, rescheduled just prior to the mediation session and then would not respond to numerous contact attempts by BBB and the Jefferson County Dispute Resolution Center.Businesses who apply for BBB Accreditation must meet the eight standards in the BBB Code of Business Practices, and they must maintain those standards to continue their BBB Accreditation. These standards represent good business practices generally and BBB Accreditation Standards specifically.BBB Business Reviews and Ratings are available by phone and online 24 hours a day. Check out a company or charity in Southeast Texas, the United States, Canada or the Caribbean Islands BEFORE you buy or give at www.bbb.org and www.give.org or you may call (409) 835-5340 or 855-BBB-SETX.