According to complaints and customer reviews received by Better Business Bureau Serving Central, Northern and Western Arizona (BBB), Arizona based Happy Hands, LLC (Happy Hands) targets elderly consumers for charitable donations using high-pressure tactics, and fails to honor requests to stop solicitation calls. Some complainants claim Happy Hands targets elderly consumers with age-related diseases that affect memory and/or decision making ability, violating Power of Attorney agreements, and making unauthorized charges to consumer accounts.BBB Business Review OverviewHappy Hands received 11 complaints and three negative customer reviews from consumers in the following states: Alaska, California, Connecticut, Indiana, Kansas, Massachusetts, New Jersey, Texas, Pennsylvania, and West Virginia.Complaints allege advertising/sales, billing/collection, delivery, and customer service issues. The company’s failure to respond to six complaints, failure to resolve one complaint, and the length of time the business has taken to respond to complaints are some of the factors that have earned the company an “F” rating with BBB on a scale of A+ to F. At this time, Happy Hands is responding to and resolving some, but not all, BBB complaints.Complaint and Customer Review DetailFamily members of the alleged victims claim in complaints that, in most cases, victims are unaware of their purchase as they suffer from Alzheimer’s, dementia, or another age-related disease that affects memory and/or decision making ability. When items are later received, complainants report being charged $79.90 for four light bulbs and $89.90 for a roll of black, plastic garbage bags. Some report receiving items and a bill even after refusing to make a donation.According to customer complaints, Happy Hands also sends unsolicited gift cards and later calls to collect payment for the cards. When consumers refuse to pay for the unsolicited gift cards, they report the company threatens to send them to collections. In some cases, consumers say they pay balances to avoid damaging their credit, claiming Happy Hands used scare tactics. Other consumers say the company continually calls and harasses them to pay for balances they do not owe. Some complainants also report being contacted even though they are part of the Do Not Call Registry.Based on complaints, when the consumer and/or close family member contacts the company to obtain a refund and/or cease phone calls, Happy Hands usually denies the request.Happy Hands responds to some BBB complaints stating they have recorded approvals from consumers, but has not shared the recordings with BBB for review.BBB InvestigationBBB opened an investigation of Happy Hands after receiving an inquiry call from an out-of-state business, also called Happy Hands, that was receiving calls from consumers who thought they were the same company.On January 29, 2015, BBB contacted Happy Hands regarding its physical location and license to solicit monetary donations in Arizona. In Arizona, a business that solicits consumers telephonically must be properly registered through the Arizona Secretary of State as a telephonic seller. BBB has been unable to verify registration information or business location.BBB provides helpful tips to avoid misleading telemarketing offers:Research any company with BBB at bbb.org to find rating, customer review, and complaint information.Do not give financial information or credit card numbers over the phone to anyone you do not know.Do not assume an organization is legitimate because of official sounding names; some scam charities use names similar to well-known organizations. If in doubt, check out the charity at give.org.Be wary of high pressure sales tactics, prizes, awards and deals that sound too good to be true or are only available if you "act right away."Request written information from any organization soliciting over the phone and review it before acting.Report scams on BBB’s Scam Tracker at bbb.org/scamtracker.