Based on a pattern of consumer complaints, Better Business Bureau Serving Central and South Alabama is issuing an alert to the public regarding Bounceback Credit Repair Services operating in the greater Birmingham area. BBB has received ten complaints on the business in the past six months and their current rating is an “F.” Complainants report that after paying Bounceback Credit Repair Services, they do not see any changes in their credit scores, and that it becomes difficult to contact the business.Complainants tell BBB that they first learned about the business on Facebook. Bounceback Credit Repair’s Facebook page has just over a thousand likes. It is filled with screenshots of client accounts that the business has allegedly successfully increased credit ratings for by sending letters and adding tradelines, but BBB complainants say they paid Bounceback between $150-$837 and saw little or no change to their credit scores.Complainants report trying to contact the business on the Facebook page about the status of their credit repair and having their comments deleted and their profiles blocked. Several complainants say when they try to call the business, the business tells them that the person who set them up in the system no longer works there, or that the office has moved and many of the records were lost. One complainant said that they tried to call to check on the status of their credit repair and was told that they must first send $40 to receive any updates.The complainants who texted the owner were given many varied excuses for why their credit reports had not improved in the 45-60 days as promised in the company’s advertisement/sales pitch, from illness to family issues. Better Business Bureau Serving Central & South Alabama has attempted to contact the business using the many mailing addresses, phone numbers and email addresses reported by complainants, and has only received responses to three of the complaints to date.For tips on credit repair and debt relief services, go to https://www.bbb.org/en/us/article/tips/14106-tip-credit-repair-and-debt-relief-services.