Online shopping scams don’t always take the form of a fraudulent transaction or prices that are marked down and too good to be true. In one particular case, BBB has received a multitude of reports regarding Got The Lead Out, LLC, a Muskegon-based company that offers lead abatement training programs but repeatedly pushes back training start dates and fails to follow through on refunds. BBB reached out to Got The Lead Out in February of 2018, but the company has yet to respond or address these claims. Consumers have reported trainings they’ve already paid for being rescheduled last minute, as in the day of or before the scheduled trainings, and consumers already having travelled to the destination of the training including long drives, hotel stays, etc. Once the consumers ask for a refund, Got The Lead Out refuses to cooperate and simply tells them that the training is pushed back to another date, and then the whole story repeats until the training has been rescheduled up to six times. Of the seven complaints that BBB has accumulated against the company thus far, Got The Lead Out has only responded to two of them. In one case, the company responded to the claim noting that the complainant has been refunded — but the complainant says that they have yet to receive any refund. The company has received an F rating from BBB. If you’ve paid for a training or certification program online, how do you know that what you’re getting is the real deal? Here are some tips to ensure that you’re buying from reliable businesses that can hold up their end of the purchase:Be informed of the business. The internet holds a lot of information, so use that to your advantage and make sure you research the company before buying. Websites like BBB.org show many reviews and complaints regarding Got The Lead Out as well as other companies. BBB also makes sure to verify each of these reviews, so you know that you’re receiving trustworthy information. These can serve as a solid warning before you make that final purchase.Understand the refund policy. Not all companies have honorable refund policies, and even then, they may not honor their own policy. Regardless, the best way to be safe is to make sure you understand their refund policy and know what you’re getting yourself into. It’s always better to know before you buy.Save all documentation. If you did make the purchase, protect yourself by holding onto any provided documentation, such as return policies, email confirmations, and receipts. Keep these documents with your purchase records. Here are other tips for being a savvy online shopper can be found in our Smart Shopping Online article. If you have fallen victim to a similar business practice or you’ve been affected by Got The Lead Out personally, reach out to BBB so we can help. File a complaint or check out BBB Scam Tracker to research similar scams or report your own.