Better Business Bureau (BBB) St. Louis has revoked BBB Accreditation of two businesses for violations of BBB’s Accreditation Agreement. BBB’s Executive Committee took this action on March 27, 2018, upon recommendation of its Standards and Compliance Committee.The companies expelled were Freedom Heating & Cooling of Washington, Missouri and Wizard Pool Service, LLC of Hazelwood, Missouri. BBB notified Freedom Heating and Cooling on several occasions between December 8, 2017 and March 6, 2018 in reference to a consumer complaint alleging a misdiagnosed problem with a furnace and a failure to follow through on repairs. Despite these contacts, the company has not responded to our request to respond. BBB asked Freedom Heating & Cooling for its resignation as a BBB Accredited Business, but the company did not provide it. BBB notified Wizard Pool Service, LLC on several occasions between November 30, 2017 and March 6, 2018 in reference to a consumer complaint alleging the company stopped providing maintenance and failed to provide the merchandise purchased. Despite these contacts, the company has not responded to our request to respond. BBB asked Wizard Pool Service, LLC for its resignation as a BBB Accredited Business, but the company did not provide it. BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise. Accredited Businesses also must maintain a BBB rating of B or higher.Expulsion from accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied BBB accreditation if they fail to comply.BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to go to www.bbb.org to search for BBB Business Profiles or find contact info for your local BBB.