SACRAMENTO, CALIF., - Better Business Bureau (BBB) is warning Harry Potter fans everywhere of two online retailers that are failing to deliver: The Geeks Depot and Fantasy Letter; both businesses have an ‘F’ Rating with BBB. Each website, thegeeksdepot.com and fantasyletter.com, advertises “Weekly Harry Potter Specials” including an assortment of Harry Potter wands, necklaces, and personalized Hogwarts acceptance letters. The Geeks Depot also sells collectors’ items for Dr. Who, World of Warcraft, and other well-known pop-culture icons. However, according to complaints, orders typically go undelivered. Of the 25 complaints and two negative reviews between the two businesses, 22 customers say their items were never delivered. According to a complainant from Anoka, Minnesota for The Geeks Depot: We placed an order with this company early in October for a “Hogwarts Admission Letter” for my daughter’s birthday. We paid extra for the same day processing and priority shipping. Over a week had passed and our order status had not changed, and my daughter's birthday was fast approaching. We tried to contact the company over a dozen times the next few days, via email (both the address on their site and the 2nd one listed on your page) and via messenger on their website (which promises a response within 12 hours). We have yet to hear anything.Several complainants cite similar issues with the business, stating that when they try contacting the business on their website, they do not receive a response.The Geeks Depot is based in Chico, California and has received 18 complaints since December 2016. Fantasy Letter is based in Redding, California and has received seven complaints and two negative reviews; all were filed within the last four months. According to the Federal Trade Commission’s Mail Order Rule, when a business sells merchandise online, it must have a reasonable basis for the shipping timeline it provides. When a business learns it can’t ship the item within the specified timeline, it must provide the consumer with a delay notice that includes a revised shipping date and offer the opportunity to cancel the order for a full and prompt refund. If the customer decides to cancel, the business must provide a full refund within a specific amount of time (seven days for cash, check or money order and within one billing cycle of the cancellation for credit card payments). Better Business Bureau contacted The Geeks Depot and Fantasy Letter to request that each business address the pattern of allegations by providing us with a written explanation and a list of steps they plan to take to prevent similar issues in the future. As of today's date, neither business has responded. All complaints remain unanswered. If you think a business may be in violation of the Mail Order Rule, file a complaint with your local BBB and contact the Federal Trade Commission (FTC) at 1-877-FTC-HELP (1-877-382-4357).Three tips for making a safe purchase online: Research the business at bbb.org first. Check out the company’s rating, and look for any possible complaints and customer reviews. You should also do a general web search to see what other customers are saying about the business on social media outlets and review sites. Verify the website’s security. Be sure the URL begins with ‘https’ - the ‘s’ stands for secure. There should also be a green lock symbol indicating that the website is protected. If possible, use a credit card. Credit cards offer additional protections that debit cards do not. It may be easier to dispute the charge on a credit card if the incorrect item is delivered, or never delivered at all. Learn more about how to make a safe purchase online. For more information, contact your local Better Business Bureau by using the BBB Locator.