Consumers tell Better Business Bureau (BBB) they spent hundreds of dollars for custom-made furniture from Springfield resident Tyler Viles which Viles failed to deliver and refused refunds.BBB advises consumers to use caution when buying from Viles and his business Tree of Life Woodworking. The business, which was previously known as Viles Woodworking, has an “F” rating, the lowest on BBB’s scale. The business has been the subject of 10 complaints since November 2016 and registered several negative customer reviews. The business has not responded to any of the complaints.Viles promotes his business through a Facebook page that has nearly 13,000 followers.“Just because something might look good on social media, consumers still need to research the company before deciding to do business with it,” said Stephanie Garland, BBB Springfield regional director. “Viles has an ethical obligation to either deliver the product or issue refunds to those who did not receive what they paid for.”Among those who told BBB they were left waiting for their goods or a refund is a Springfield woman who said she paid Viles $400 in January 2018 as a down payment for a custom dresser that was to double as a changing table. The woman, who is due to have a child in April, said she planned to put the item in her nursery. She told BBB she tried to speak with Viles about her purchase, but he cut off communication with her.“I was blocked from (the business) Facebook page, and I had posts deleted because I was asking for my dresser or my money back,” the woman told BBB.A Springfield man told BBB he paid Viles $300 in August 2017 as a down payment to build a custom dining table for his family. The table was to be delivered in October. The man told BBB that Viles said in September he was going into bankruptcy and would not be able to make the table and would not be able to refund his money. The man told BBB Viles also cut off communication with him.A woman from Chanute, Kan., said she decided to purchase a custom dining set from Viles after seeing the business advertised on Facebook. She paid him $550 as a down payment in December 2017.“He looked reputable and talked a lot about his Christian faith, so I thought he was good people,” the woman told BBB.She said Viles stopped communicating with her after she made repeated inquiries about the status of her order. She classified her experience with the business as “terrible.”Viles registered Viles Woodworking with the Missouri secretary of state in April 2017. Eight days after filing paperwork with the state, the business announced on Facebook it was changing its name to Tree of Life Woodworking. Viles wrote he had “been wanting to have a Christian name for our business just so we can glorify God in all we do.”BBB attempts to reach Viles for comment were not successful. In a Facebook post Viles said he “didn’t mean to rip people off” and that he has “a man who is going to help (him) straighten things out.”BBB offers the following tips on buying custom goods:· Research the business and owners carefully before signing a contract, providing any sensitive personal information or paying any money. Go to bbb.org to search for BBB Business Profiles or call your local BBB office.· Ask for references and contact them.· Pay by credit card whenever possible in case you need to challenge the payment for non-delivery of the product.· Read online reviews from several sources to get a balanced view of customer experiences with a business. BBB Customer Reviews are a good resource.· Don’t accept a professional-looking website or presence on social media as verification that a business is trustworthy. Make sure to check other resources like BBB and the Missouri Attorney General’s office. About BBBBBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. BBB services to consumers are free of charge. BBB provides objective advice, BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.