Better Business Bureau® serving Eastern Oklahoma is alerting consumers of a security company that allegedly uses unscrupulous sales practices soliciting in the area. Alder Holdings, LLC and Alarm Protection USA, LLC has been the subject of government action in Utah (2016) and Georgia (2017) for making false claims to induce consumers and for entering into long-term contracts with individuals who could not comprehend the nature and consequences of the agreements. BBB® has not received any complaints against the security company but solely inquiries about the business's reputation. Utah Division of Consumer Protection found neither Alder Holdings nor Alarm Protections USA to hold a Burglar Alarm Company license in the state contrary to alleged claims made by the solicitor. The citation also alleges that many of those solicited were elderly adults who lacked sufficient understanding to enter the agreement and that they were not informed of their right to cancel the transaction within three days. The investigation in Georgia was exploring multiple allegations of sales representatives falsely portraying themselves to encourage consumers to enter into contracts. Those allegations include:Representing themselves as being employed by or partnered with the consumers existing security company and stating they were “upgrading” the current service;Informing the consumer that their existing monitoring company was no longer in business or that they were taking over for the company;Making claims that the level of criminal activity in the consumer's neighborhood had increased and law enforcement officers living in the area referred the sales representatives to the consumer or that police also purchased the same service.The complaint also alleges that the company used electronic contracts as another means of deceiving consumers, as consumers claimed they were only presented with a signature field rather than a complete and detailed copy of the contract.The Utah case is still pending, and in Georgia, the company entered into a Consent Agreement to settle the investigation. Terms of the Georgia Consent Agreement can be found here.BBB offers these tips on how to choose a home security company for anyone seeking to invest in or upgrade their security service.All consumers are encouraged to visit the BBB website to check a business out before buying or entering into a contract.