St. Louis, Mo., March 8, 2018 – BBB warns consumers to use caution before paying for business advice offered by St. Louis based former reality TV personality Brittish Williams, who continues to rack up Better Business Bureau (BBB) complaints about her Gossip Girl clothing business.BBB’s warning - the fourth in four years - comes as Williams tries to attract would-be entrepreneurs via social media to take her one-on-one $200 Brittish Business Breakdown Workshop, and $49.99 Make Money in Your Sleep webinar held March 4, 2018.She claims she will share practices that will lead participants to learn how to “take home an additional 30K each month,” according to posts on Instagram, where she has 185,000 followers, and posts on shopgossipgirlxo.com.Williams’ Gossip Girl business has an “F” rating with BBB, the lowest possible, due to unanswered or unresolved complaints. Since August 2016, the business has received numerous complaints and negative reviews in which consumers say they have not received the products they ordered and the company fails to issue refunds or communicate with them. Overall, complainants say customer service is poor.“If history is any indicator, the best lesson someone can learn from Ms. Williams is what not to do when providing customer service,” cautions BBB St. Louis President and CEO Michelle L. Corey.Love of Labels and Houseof Labels, Williams’ previous businesses, also received “F” ratings from BBB. The same pattern of consumer complaints that developed with Gossip Girl existed with the previous businesses.Williams told BBB in an interview that shipping providers were to blame for a series of problems online clothing customers experienced around Christmas.A Chicago woman paid $40 in December for a pair of boots on sale for half price online, but never received them. “They took my money, did not ship the product and are unresponsive,” the woman told BBB.A North Bergen, N.J., woman told BBB her boyfriend ordered a coat for her in November. When the gift didn’t arrive for Christmas, the woman contacted the company and inquired about the order on Williams’ Instagram page. The woman says she was blocked in minutes, and noted the irony that that the company didn't respond to her private inquiries but quickly blocked public posts.The woman told BBB she was concerned about Williams’ claim “learn how to take home an additional 30K each month,” given her experience with the business. “I wanted to warn people ‘No, please don’t order from this,’ but I’m blocked from posting,” she said.In the interview with BBB, Williams explained, “It’s not like, oh, you pay $200 and then you get 30 thousand a month. It’s not that at all. That’s just a way to eye-catch, like hey, how can I make that kind of money, what do I need to do to do that. What kind of branding do I need to do, what kind of advertising do I need to do to accomplish it. It’s more of a ballpark about what they can expect.”“I’ve done 42 one-on-one classes which allow me to be one-on-one with the business owner in person if they’re local or via Facetime or Skype,” if they’re not, Williams told BBB about the $200 Brittish Business Breakdown Workshop.Workshop content varies, Williams says. “It just depends on what the person’s business purposes are and what they want to do and build. Everyone’s itinerary looks different. Yours may have more to do with advertising than doing the business because you’ve already started the business and already have your paperwork done.”An Instagram post pitches that participants will “learn secrets to social media influence, invest and reinvest strategies, failing to succeed by failing to plan.”Williams also offers a $49.99 live webinar. “You want all my secrets without paying 200 dollars for the one on one here is your chance!” Williams writes on Instagram about the Make Money in Your Sleep class that was originally scheduled for Feb. 18 but was postponed until March 4 to allow more people to register, she says. Talking with BBB, Williams described the differences between the one-on-one workshop and the live webinar as, “You can’t ask me questions and you can’t talk to me one-on-one, but you get a Powerpoint with everything that I’m speaking about in the webinar.”No refunds or exchanges will be given for either program, according to the online registration site. Williams told BBB she wants to help others learn from her successes and mistakes. “It’s something I’m really passionate about and something I really want to do. I feel like had I had that help, I would have been in a better position today,” she says.In June, 2016, Williams signed an assurance of voluntary compliance with the Missouri attorney general’s office, agreeing to fulfill orders within 14 days and offer refunds within 5 days for items not shipped. She was also required to refund nearly $1,600 to 18 consumers for merchandise they ordered but never received.Williams registered Love of Labels with the Missouri secretary of state in February 2012, followed by House of Labels in April 2015. Williams told BBB, “I only created House of Labels because we had too many customers and too many complaints with (BBB) so we changed it to further our brand.”She registered Gossip Girl with the Missouri secretary of state’s office in August 2016, two months after signing the agreement with the attorney general’s office, and moved from a temporary store at the Galleria to a storefront at 8411 Maryland Ave., in Clayton, which features a beauty bar with two stylists, two makeup artists and a lash tech, in addition to clothing.In April 2017 Williams filed again with the Missouri secretary of state to register Gossip Girl Holding, LLC, which she says is “personally for my use only. It has nothing to do with the clothing brand.” On Jan. 22, BBB sent a letter to the business detailing concerns about complaints. The company did not respond to the letter. In a telephone interview with BBB, however, Williams shared changes to ordering, shipping and customer service practices that she says she believes will result in “the best year ever,” for Gossip Girl.Williams explained that she changed shipping providers and now ships from stock in a warehouse. Prior to that, most items were ordered from the manufacturer after the customer placed the order with Gossip Girl and were shipped from Williams’ home. Williams told BBB that as of March 1, “If we don’t have it in stock, you can’t order it.”“Working with women and clothing in an online store, you’re never going to not have complaints,” Williams claims, but says she plans to add a paid staff person to answer phones and respond to emails. Previously, she says she relied on family and friends, or doing it all herself.Williams gained notoriety for her appearances on the VH-1 reality TV show, “Basketball Wives of L.A.” and WEtv’s “Marriage Boot Camp: Reality Stars,” with partner Lorenzo Gordon. The couple is expecting their first child according to Williams’ Facebook page, which also states she studied communication/journalism at Saint Louis University. BBB offers consumers the following tips here for considering business coaching seminars. About BBBBBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.