Virginia Company’s Canceled Fun Runs are No FunRichmond, VA – BBB serving Central Virginia is issuing a warning against the online race coordinating company Crucible Racing. This warning comes after several Virginia and out of state consumers contacted BBB about alleged mishandling of refunds for canceled races. Since December 2017, consumers have submitted 26 complaints against Crucible Racing to BBB serving Central Virginia. The business has not provided a response to any of these complaints or requests from BBB for more information. The most frequent consumer complaints regard cancelation of scheduled races without notification or warning. Consumers also allege they’ve been unable to reach a representative about the refund for race fees. The information provided by consumers states they were told the race was canceled due to permit issues. Consumers also allege the races that did take place were significantly different than advertised and they weren’t provided with all purchased produces; metals, appeal, swag, etc. BBB encourages consumers to visit Crucible Racing’s BBB Business Profile to view or submit complaints and reviews of the company.“Do your research; that’s most important,” says Olivia Smith, Communications Manager for BBB-CV. “If you’re signing up for an online service, especially one you haven’t dealt with before, make sure you’re comfortable with the business’s online reputation. You can search the business online or go to BBB.org and read the business’s BBB business profile.” Once you’ve found the race you’re interested in make sure to read all terms and conditions and pay close attention to the refund and cancellation policy. If you can’t find the cancellation policy or the terms for a refund are vague consider looking for another race. Another good tip for your research is call the venue. Race coordinators must have permits and coordinating with local venues or security takes a long time. If the venue hasn’t heard of the race this is a red flag. It’s also a good idea to check with the venue because if it’s a scam the venue will want a “heads-up” their name is being used.If you’re satisfied with the race terms and are ready to hit “agree” consider using a credit card over a debit or cash payments. Charges made on your credit card are easier to dispute if there’s a problem. A red flag is if the website asks you to wire a payment. Wire transactions are just like cash and once they’re made they can’t be tracked. Always keep documentation of your online purchase.BBB wants you to enjoy these events, but to also be aware scams are out there targeting the unsuspecting. For more BBB tips on Fun Runs click here: https://go.bbb.org/funrunsSmith is the Communications Manager for BBB serving Central Virginia and can be reached at firstname.lastname@example.org for additional comment.About BBB: BBB serving Central Virginia serves Richmond, the Tri-Cities, Charlottesville, and Fredericksburg, as well as 42 surrounding counties from Fauquier to Mecklenburg and Northumberland to Amherst. The nonprofit organization was established in 1954 to advance responsible, honest, and ethical business practices and to promote customer confidence through self-regulation of business. Core services of BBB include business profiles, dispute resolution, truth-in advertising, consumer and business education, and charity review.