Richmond, VA- BBB serving Central Virginia is issuing a warning against the online retailer Helu Hub. Since October 2017, BBB has received 14 consumer complaints against the business, 11 of which have been filed since January 1 of this year. All complaints involve fitness, blood pressure, and other smart watches advertised from $50.99 to $399.99 on the Helu Hub website. According to 3 consumers, they received defective watches and were unable to contact the business for return or refund. An additional 11 consumers reported that they paid for various watches which they never received. BBB has had no communication from Helu Hub in response to complaint issues to date. In addition to requesting cooperation from Helu Hub in resolving complaint issues and the underlying causes, BBB requested general information including: copies of all shipping & delivery policies; a full explanation of fees & refund policies; the names & full contact information of the business’ principal officers & responsible management; the physical address of its principal office and/or domestic headquarters; and a completed BBB Standard Business Questionnaire.As of February 12, 2018, BBB had received no responses from Helu Hub. Registry information shows that the website is registered through a private domain provider, so no information is available about the website’s origins. BBB has been unable to connect Helu Hub to any corporation filing in the Commonwealth of Virginia nor any corporate entity in the United States. BBB believes the website is using a fictitious address in Stafford, Virginia.“Research a business before you shop with them, especially when you’re spending money online,” says Olivia Smith, Communications Manager for BBBCV. “It’s always important to know who you’re sending money to. This goes for people you meet online and stores you want to shop from.”BBB has strong concerns about Helu Hub’s practices: specifically, failure to deliver products and failure to communicate with consumers regarding returns or refunds. BBB urges consumers to use extreme caution before making purchases or sharing information with any online retailer with origins than cannot be verified. Smith is the Communications Manager for BBB serving Central Virginia and can be reached at email@example.com for additional comment.About BBB: BBB serving Central Virginia serves Richmond, the Tri-Cities, Charlottesville, and Fredericksburg, as well as 42 surrounding counties from Fauquier to Mecklenburg and Northumberland to Amherst. The nonprofit organization was established in 1954 to advance responsible, honest, and ethical business practices and to promote customer confidence through self-regulation of business. Core services of BBB include business profiles, dispute resolution, truth-in advertising, consumer and business education, and charity review.