Better Business Bureau (BBB) is a resource consumers can rely on when looking for information on local and national businesses. In 2017, BBB serving Central, Northern and Western Arizona received over 130,000 inquiries about companies in Yavapai, Coconino, Apache and Navajo Counties. More than 650 customer reviews and 310 complaints were also received last year. BBB shares the top five most complained, inquired, and reviewed industries of 2017 in Northern Arizona. “The Northern Arizona BBB campus saw an increase in both complaints and customer reviews last year,” said Marilyn Huffman, BBB Yavapai County Director. Most Complained About Industries of 2017 in Northern Arizona:Gift Cards: New to the top-five list, consumers alleged purchasing or receiving gift cards with a balance different from the expected or indicated. Upon contacting the company, consumers also experienced difficulty resolving issues.BBB Tip: Purchase gift certificates and cards from reputable companies and understand the terms and conditions of purchase. Remember, using a credit card to pay for gift cards may provide additional recourse should issues arise.New Car Auto Dealers: Similar to 2016, consumers reported feeling misled by dealerships when purchasing or repairing a new vehicle. When a problem with a purchase contract or a faulty repair job came up, consumers claimed the dealership lacked customer service and did not make a good faith effort to resolve issues.BBB Tip: Before purchasing or repairing a vehicle, check the dealer’s reputation at bbb.org. Read contracts prior to signing and pay attention to the fine print. Know there is not a cooling-off period for car purchases. If servicing a vehicle, ask the dealer to contact you prior to repairs. Retain all paperwork and receipts and ask for old parts to be returned. Timeshare Companies - Also new to the top-five list are timeshare companies. The number one problem reported was contract issues. Consumers claimed pushy sales tactics, unclear fees for monthly maintenance, and confusion with cancellation terms.BBB Tip: Understand the different types of vacation-ownership plans. Request verbal promises in writing and read the contract thoroughly before signing. Be wary of any company that offers a “discounted” price, but states it’s a limited time offer, do not be pressured into signing before you’ve had time to think about the offer and check to make sure the business has proper licensing to sell timeshares.Garbage Removal - New to the top-five list, consumers reported issues with billing and service. Consumers claimed they paid for trash removal/pick up, but didn’t receive the service, and when they contacted the company, the business was slow to respond. Consumers also stated that refunds promised were also delayed or never arrived.BBB Tip: Before signing up with a waste removal company, verify they provide the type of service needed and ask for references. Neighbors with the same service provider might provide great, honest feedback. Visit bbb.org and other customer review sites to research a business prior to hiring.Hotels - Last year, consumers reported customer service, billing, refund and exchange as the top three issues with the hotels in Northern Arizona. Consumers also claimed third-party reservations and online bookings were difficult to cancel, delaying refunds.BBB Tip: Research hotels online at bbb.org and read customer reviews prior to booking. Ask for the hotel’s billing and refund policies in writing. Be aware of the hotel’s cancellation policies, especially when booking online through a third-party. Most Inquired About Industries of 2017 in Northern Arizona:Roofing ContractorsCoffee and TeaGeneral ContractorAir ConditioningPlumberMost Reviewed Industries of 2017 in Northern Arizona:PlumberAir Conditioning ContractorSunroom ConstructionWindshield RepairRemodel ContractorsTo make an informed decision about a business or industry, start your search at bbb.org.