For over a decade, Better Business Bureau (BBB) has been a trustworthy resource consumers turn to when in need of information on local and national businesses. In 2017, Better Business Bureau Serving Central, Northern and Western Arizona (BBB) received close to 30,000 inquiries from consumers requesting information about businesses in Yuma County. Additionally, more than 80 complaints and 40 customer reviews were submitted to BBB last year.“Local inquiries continue to grow indicating consumers use BBB more and more to find information on businesses,” said Janet Torricellas, Yuma County Regional Director for BBB. Most Complained About Industries of 2017 in Yuma County:Compliance Consulting: Holding its number-one spot, complaints against the compliance consulting industry involved cold calls offering human-resource material, such as labor posters and training manuals, for a fee. In most cases, the caller used high-pressure sales tactics insisting the products needed to be purchased for the company to be in compliance with labor laws. Most complainants indicated receiving an invoice for products event after refusing purchase. Note: The industry “labor posters” reported in 2015 was updated last year to “compliance consulting.”BBB Tip: Be wary of callers claiming affiliation to federal or state agencies, especially those requesting payment over the phone. For OSHA compliance and regulatory questions, visit osha.gov. New Car Auto Dealers: Most complaints alleged misunderstandings concerning pricing and billing. Consumers reported being verbally quoted an initial price and later finding an elevated, final price on the signed contract.BBB Tip: DO NOT sign a contract until reading and understanding all terms and conditions. Make sure all verbal promises are in writing. Get copies of all documents, including bill of sale, warranty papers, vehicle registration, and financing agreements. Start your search for a trustworthy dealer at bbb.org.Pest Control Services: New to the top-five list, complaints reported issues involving billing/collections, delivery, and problems with product/service. Consumers alleged charges were made to accounts after cancelling service contracts. Additionally, consumers stated that after scheduling a service appointment, no one showed up.BBB Tip: Before entering into a pest control contract, ask about cancellation. Don’t sign a contract until you have a clear understanding of service frequency and payment schedule.Collection Agencies: Complaints involved billing/collections issues and problems with product/service. Most complaints alleged debt paid and settled was not acknowledged or reported as paid in full. Others stated debt that wasn’t theirs was reported under their name and late charges were billed from unknown creditors.BBB Tip: Remember the Fair Debt Collection Practices Act prohibits debt collectors from using abusive, unfair or deceptive practices to collect. When contacted by a debt collection agency, always make sure the debt belongs to you. If a collector attempts to collect on a debt for which the statute of limitations has expired, familiarize yourself with what is needed before responding.Pool Contractors: Also new to the top-five list, most complaints involved billing/collection issues and problems with product/service. Consumers alleged paying for service or repairs that were not completed. Consumers also reported no one showing up for appointments.BBB Tip: Before paying in full for a service, make sure to ask questions and confirm completion of all repairs. Ask questions about warranty coverage and don’t pay until you are satisfied with the repairs. Also, be sure to verify a contractor license. Most Inquired About Industries of 2017 in Yuma County:Compliance ConsultingAir Conditioning Contractors & SystemsGeneral ContractorsPool ContractorsNew Car Dealers Most Reviewed Industries of 2017 in Yuma County:Cable ContractorsInsurance AgencyCompliance ConsultingAir ConditioningNew Car Dealers To make an informed decision about a business or industry, start your search at bbb.org.