Better Business Bureau’s Mohave County Campus continues to be a great resource to consumers and businesses in the community. In 2017, Better Business Bureau Serving Central, Northern and Western Arizona (BBB) received more than 52,200 inquiries about companies in Mohave County. More than 150 complaints and 270 customer reviews were also submitted to BBB last year. BBB shares the top five most complained, inquired, and reviewed industries of 2017 in Mohave County. “Compared to 2016, inquiries are up, which means more consumers are turning to BBB to check out companies prior to engaging in a transaction,” said Debi Pennington, BBB Mohave County Director. “It’s great to see consumers actively utilizing BBB to find credible businesses they can trust.” Most Complained About Industries of 2017 in Mohave and La Paz Counties:Air Conditioning Contractors & Systems: Up from number two last year, consumers alleged being misled into purchasing a new unit or paying for unnecessary repairs, while others reported difficulty utilizing warranties when needed.BBB Tip: As with any major purchase, consider a second opinion and get multiple bids. Read and understand all warranty information; not all system parts may be covered. Know that, in many cases, a lack of regular maintenance by a licensed air-conditioning contractor could void a warranty. Auto Repair and Service: Similar to 2016, incomplete, delayed and unnecessary repairs were reported by consumers. Consumers also claimed paying in advance for repairs that were not completed, while others stated the shop didn’t address the issue identified and refused to fix the problem when consumers brought it to their attention.BBB Tip: Always obtain a written estimate before authorizing any work and be don’t provide full, upfront payments. Also, require authorization for additional work on the vehicle, and ensure estimates include a description of problem, what the technician found to be the cause, and the correction or course of action for repair, including total cost. Don’t forget to ask about warranty for parts and labor.Incentive Programs: Consumers reported receiving cold calls and/or attending seminars promising “free” travel only to end up being charged unexpected fees and taxes that often cost as much as the travel. Requests for refunds took months, if received at all.BBB Tip: High-pressure sales tactics, one-day or limited-time offers, upfront payment and big savings on vacation packages are all red flags. Beware of companies concealing their identity or providing limited contact information. If it seems too good to be true, it probably is! New Car Auto Dealers - New to the top-five list, consumers reported feeling misled by sales representatives when purchasing or repairing a new vehicle. When a problem with a purchase contract or a faulty repair job came up, consumers claimed the employees lacked customer service skills and did not make a good faith effort to resolve issues.BBB Tip: Before making a car purchase or repair, check out the dealership’s reputation at bbb.org. Read the entire contract prior to signing. If servicing a vehicle, get a written estimate that outlines repairs to be done. Retain all paperwork and receipts; you may also ask for old parts to be returned if it helps with peace of mind.Jet Ski/Personal Watercraft: Down from number two in 2016, consumers reported being charged fees for watercraft damages and/or fuel costs they did not incur. Consumers also reported the price advertised was different than the amount charged. BBB Tip:Inspect the watercraft for damages, make note on the rental contract, and take photos before going out on the water. Get copies of all documentation. After use, check credit card statements to ensure the correct, agreed amount was charged. Most Inquired About Industries of 2017 in Mohave and La Paz Counties:Employment Service Air Conditioning Contractors & SystemsGeneral Contractors Information BureausAuto Repair & Service Most Reviewed Industries of 2017 in Mohave and La Paz Counties:Air Conditioning Contractors & SystemsProperty ManagementOnline ShoppingEmployment ServicesAuto Body Repair & Painting In La Paz County, eight complaints were submitted in 2017, with the highest number for the camping trailers - camping & travel industry. BBB also received nine customer reviews in that county and inquiries were more than 3,300.Be sure to check a company’s rating, complaint history and customer reviews before a transaction at bbb.org, especially if you have not done business with company in the past.