This week's icy conditions have left several citizens in need of the service of a collision repair specialist. Better Business Bureau Serving Acadiana reminds consumers if you are looking for a collision repair shop, here are some tips to look for when choosing one:· Do your research. Trust is important. BBB maintains over 5.3 million business profiles for consumers to make an informed decision before making a purchase on goods and services. You will be able to see information on how long a business has been operating, what other consumers' experiences have been and more. Do business with a company with confidence. Find businesses you can trust on bbb.org. · Tour the shop. A reputable repair shop that is proud of its work and facility will be happy to show you around. If the shop owner takes good care of the facilities, your car is more likely to be well taken care of too.· Make sure the shop has the right equipment or features. Does the owner have an up to date spray booth? Do they use O.E.M (original equipment manufacturer) paint and parts? · Look for certifications from associations. I-CAR (Inter-Industry Conference on Auto Collision Repair or ASE (Automobile Service Excellence).· Check if the shop carries liability insurance. This will be important if further damage happens during the repair or test drive.· Ask about the warranty offered. Be sure you understand the warranty including what you must to do to maintain it. Request a copy of the itemized repair order so that if there is a problem later, you can show that a particular item is covered by the shop’s guaranty or warranty. Get any promises, oral agreements or guaranties in writing. Final advice when dealing with a collision repair shop: Delays are not unusual when repairing vehicles damaged in accidents. Due to the complexity of new cars, disassembly may be required before the extent of the damage can be fully determined. In such an instance, the insurance company may need to approve repairs not covered in the original estimate. Keep in mind that in the end the vehicle owner is responsible for the payment to the collision repair shop. If the check from the insurance company is made out to both you and the lienholder, you are responsible for getting the lienholder to endorse the check. While the insurance company may recommend particular shops, you have the right, in most cases, to have the repairs done by the shop of your choice. You are the one who will have to drive the vehicle after it is repaired, so choose the shop with which you are most confident.Be a smart consumer, Start with Trust®. BBB Serving Acadiana works for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses.Please contact BBB at bbb.org or (337) 981-3497 any time of the day or night for information on businesses throughout North America. The BBB Serving Acadiana services the parishes of Acadia, Evangeline, Iberia, Lafayette, St. Martin, St. Landry and Vermilion.