Better Business Bureau serving Coastal Carolina is warning the public about Caddy Shack Custom BBQ Pits & Smokers, an online retailer based out of Wilmington, NC. Customers allege the business does not inform them of accurate shipping timeframes nor is the product ever delivered. Complainants also stated upon ordering their custom smokers from the company website, payment is required in advance. The customers have lost at least $1,600.00 each. Phone calls and emails go unanswered or if responded to, customers are only told of a future delivery date of the product. Read the BBB Business Profile on Caddy Shack Custom BBQ Pits & Smokers here. Caddy Shack Custom BBQ Pits & Smokers has a pattern of complaints concerning the product never being delivered, unresponsive customer service, and lack of communication about refunds. As of January 11, 2018, Caddy Shack has three closed complaints and all are unanswered. These complaints were all filed between October 16, 2017 and December 4, 2017. BBB has attempted to contact Caddy Shack via email and U.S. mail to try to notify the company of these issues and in hopes of a resolution for these customers. When BBB sent a letter in the mail to Caddy Shack, the address came back as returned/undeliverable. As of January 11, 2018, BBB did not receive a response. Make sure you know your rights when shopping online. It is Federal Lawthat orders made by mail, phone or online be shipped by the date promised or, if no delivery time was set, within 30 days. If the products aren’t shipped on time, the shopper can cancel and demand a refund. For more information that you can trust, visit bbb.org “Look for the Seal” and Start with Trust®. BBB Serving Coastal Carolina is a private non-profit organization that strives for a trustworthy marketplace by maintaining standards for truthful advertising, investigating and exposing fraud against consumers and businesses. Please contact Better Business Bureau at (843) 488-2227 or at bbb.org 24 hours a day for information on businesses throughout North America. BBB Serving Coastal Carolina covers the counties of Darlington, Dillon, Florence, Georgetown, Horry, Marion, and Williamsburg in South Carolina. Bladen, Brunswick, Columbus, Cumberland, New Hanover, Pender, Robeson, and Sampson in North Carolina.