BBB serving Central Ontario would like to warn consumers of possible scam emails, claiming to be from Better Business Bureau.Our office has received reports of suspicious email accounts reaching out to consumers, claiming to offer refunds from a company BBB has determined to be a scam. The email states that we investigated the business after receiving a high volume of complaints and now we are refunding all the money to consumers. Consumers are then prompted to contact us directly to be refunded. Some versions of the email may also state that you’ve paid money to the company, or complained to BBB about them, even if you have not. Emails reported to BBB have also been found to contain a number of spelling and grammatical errors.Please be advised: the case numbers, email addresses, telephone numbers, employee names and positions, money amounts, and company names provided in these suspicious emails are fake. They are not coming from Better Business Bureau. We will never reach out to individual consumers, at random, about a business in our marketplace; nor will do we ever contact consumers to offer refunds on behalf of a fraudulent company. This is not how BBB operates. We do not make direct contact with consumers, unless you have reached out to us first.Should you receive suspicious email correspondences claiming to be from BBB, please reach out to us directly at firstname.lastname@example.org or call (800) 459 – 8875. We have representatives available to help you verify their legitimacy.BBB offers the following tips to help you avoid this scam:If something sounds suspicious, confirm it by calling the company or checking the company website. Type the URL directly into your browser or do a web search. DON'T click on any links in unexpected messages.Be cautious of generic emails. Scammers try to cast a wide net by including little or no specific information in their fake emails. Always be wary of messages that don't contain your name, last digits of your account number or other personalizing information.Be cautious of incorrect information. Did you ever deal with the company in question? Are the account numbers referenced in the message familiar to you? Have you contacted BBB about a recent scam? Beware of messages that seem specific, but contain false or incorrect information.Do your research. Web search the company names and information contained in the email. Visit bbb.org to verify legitimacy, or to view potential Scam Tracker reports.