DENVER, COLORADO—Unsure what to make of all the pop-ups, solicitations, and available software you come across online?This week, Better Business Bureau announced the results of its extensive study into how consumers interact with tech support scams. The full report, titled Pop-Ups and Imposters, can be found here. The study addresses the scope of these scams, how they work, and what consumers can do to avoid falling victim to them. BBB warns that tech support scams are a growing problem worldwide. Unfortunately, Denver is no exception to this trend. So far in 2017, BBB serving Denver/Boulder has received 19 local reports through Scam Tracker from consumers who have been victims of tech support scams. Locally, the most common means of contact scammers employ is the cold-call. In a typical call, scammers try to convince victims that their computers have been infected with malware. If successful, scammers sell victims unnecessary cybersecurity software and services—or worse, gain unmonitored access to victims’ personal information while “servicing” their computers remotely. In another common scam, callers claim that the Microsoft Corporation has gone out of business and is issuing refunds to anyone who has purchased their products. Under this guise, scammers collect victims’ credit card information. Cybercriminals are sometimes difficult to track down, but BBB serving Denver/Boulder frequently receives reports of online scams with local ties. In November, BBB issued a warning on BCP Techs, LLC following an investigation into allegations against the company. According to complainants, the business would solicit customers through online pop-ups claiming that their computers were infected with malware. Complainants alleged losses of up to $5,500 and reported giving BCP Techs access to sensitive data such as banking and personal information.BCP Techs is registered with the Colorado Secretary of State to a Parker address that matches the registered agent’s voter registration. The company has an F rating with BBB. BBB encourages consumers to read the full text of its report. However, if you believe you’ve been scammed, here are a few quick tips to consider:Contact your bank immediately, and take your computer to a trusted business to have it checked for malware.Remove any software that authorized scammers to access your computer remotely. Submit a report through BBB’s Scam Tracker, as well as with law enforcement agencies such as the FTC and the FBI’s Internet Crime Complaint Center. As always, BBB recommends that consumers consult any company’s BBB Business Profile before doing business, and check for any Scam Tracker reports if a business strikes them as suspicious.