Better Business Bureau® of the Upstate South Carolina has received a total of five complaints against Brockman Automotive since October 2014 regarding loan payoff issues upon trading in a vehicle.Consumers are alleging that they traded in their old vehicles and were promised via contract that their loans would be paid off by the dealership. However, they soon received calls from their finance companies informing them that they owed money on their loans. Better Business Bureau® has reached out to Brockman Automotive multiple times on behalf of complainants, but the business continues to avoid answering the complaints consumers lodged against it through BBB. The last time BBB heard from Brockman was on January 2, 2015. He stated he would be responding to the two pattern of complaint letters that were sent to him. BBB still has not received any confirmation from the dealership that the complaints are being taken care of.BBB followed up with consumers. At least three are alleging that they have received closure from the dealership regarding their complaints. However, one consumer was forced to seek legal counsel and another reported the dealership directly to the DMV in order to resolve the issues. The most recent complaint was filed on February 25 and it has yet to be resolved. A month after trading in her vehicle, the consumer's loan still has not been paid off. Because of this, she is being forced to pay for a vehicle she no longer owns.BBB reached out to South Carolina Consumer Affairs in an effort to obtain more information about how the loan payoff process works when trading in a vehicle. Consumer Affairs reports that trade-ins should be paid off by the automotive dealer within 10 business days. BBB has added an alert to Brockman’s BBB Business Review for consumers to view.Better Business Bureau® recommends the following tips in this type of situation:Start by checking out any dealership you plan to do business with through BBB at http://go.bbb.org/upstatesc and through the South Carolina Department of Consumer Affairs.Before you trade in your old vehicle, make sure you are aware of how trade-ins work and what to expect from the situation. Talk with the dealership about policies and make sure to read over any contracts before signing.Ask questions about items of information you may or may not understand, including the exact date that your loan will be paid off. Do not hesitate to ask for anything you aren’t clear about in writing.Contact local law enforcement or seek legal counsel if necessary.BBB encourages consumers to research all businesses they plan on shopping with by visiting http://go.bbb.org/upstatesc and to follow BBB on Facebook at Better Business Bureau Upstate SC for news and tips about scams. # # #About BBB of the Upstate - Better Business Bureau® of the Upstate is a private, non-profit organization that serves the public interest by promoting ethical business practices. BBB’s mission is to be a leader in advancing marketplace trust in the 10 counties served which includes Abbeville, Anderson, Cherokee, Greenville, Greenwood, Laurens, Oconee, Pickens, Spartanburg and Union. BBB accomplishes this mission by creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting best practices, celebrating marketplace role models and denouncing substandard marketplace behavior. Businesses that earn BBB Accreditation contractually agree and adhere to the organization's high standards of ethical business behavior. BBB is the preeminent resource to turn to for objective, unbiased information on businesses and charities. For more information, call (864) 242-5052 or visit http://go.bbb.org/upstatesc.