The Better Business Bureau® of the Upstate South Carolina has received a total of six complaints on a company called Create Your Wood Sign (www.createyourwoodsign.com), five of which remain unanswered or unresolved.Consumers allege online orders for custom wood signs were placed and their credit cards were charged, but the items ordered were never delivered. Create Your Wood Sign, an online vendor for customized wood signs that operates out of Taylors, SC, received numerous complaints from online shoppers in Murfreesboro, TN, Maple Valley, WA, Lake Zurich, IL, Mount Pleasant, NC, New Hudson, MI and Lithia Springs, GA. The BBB was able to work with the company to assist with the first consumer complaint, but soon after, communication from the owner came to a halt. “It is quite distressing when a company doesn’t honor its promises and leaves the consumers empty handed,” said President/CEO Vee Daniel.The BBB recommends the following tips in this type of situation: Check out the business first at www.bbb.orgFederal law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the products you ordered aren’t shipped on time, you can cancel your order and demand a refund. There is no general three-day cancellation right, but you do have the right to reject merchandise if it’s defective or was misrepresented. Otherwise, it’s the company’s policies that determine if you can cancel the purchase and receive a refund or credit.Contact your credit or debit card representative immediately if you do not receive your item within the specified amount of time. Under the Fair Credit Billing Act and certain credit card companies’ rules, consumers whose merchandise was undelivered can usually receive a refund from the credit card company.Keep documentation of all transactions, including invoices, phone call notes, emails exchanged, names of employees you worked with and any other documentation that is important in recovering merchandise or funds owed. When filing a police report or consulting with an attorney, these items will be important to the process.Any time a consumer feels that a business is not transparent, responsive or honoring product or service promises, you can file a complaint with the BBB at www.bbb.org. If at any time you feel that the business is involved with criminal activity, contact your local police department as soon as possible.BBB encourages consumers to research all businesses they plan on shopping with by visiting http://go.bbb.org/upstatesc, and to follow BBB on Facebook at Better Business Bureau Upstate SC for news and tips about scams.# # #ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2013, people turned to BBB more than 132 million times for BBB Business Reviews on more than 4.5 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across North America, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation. MEDIA CONTACTS: For more information, journalists should contact Jennifer Samra at 864-331-3315 or firstname.lastname@example.org.