Better Business Bureau® of Upstate South Carolina (BBB) is alerting consumers to avoid subscription business Campbox Company owned and operated by Demo Bailey in Simpsonville, SC. After an influx of complaints, BBB has reached out to the business by phone, email, and postal mail with no response and consumers in 6 states have been left wondering whether their boxes will ever arrive.Consumers claim that after purchasing subscriptions, many selecting three-month packages, their cards are charged but they never receive any of the “gear created by super humans … who share the same desire to do right by Mama Earth” which the website touts the boxes provide.One complainant stated that after purchasing December 5th “I contacted the company wondering where it was. No response. January 10 rolls around still no box. I send another email. No response I just sent another email last week, NO RESPONSE, this time I wanted my refund. [January 29] I called the number listed and from reading other reviews, I am not expecting a callback.”After consumers allegedly try to contact the business by phone, email and social media they have turned to the Better Business Bureau. BBB encourages consumers who have paid for any subscription from Campbox Company and are still waiting for their product, to call the Greenville County Law Enforcement Center at 864-271-5210.Following this initial press release in February, Campbox promised the BBB, Fox Carolina and The New York Times that they would remedy each complaint and put in place new policies to prevent further problems. However, as complaints continue to pour into the BBB and correspondence is unreturned to BBB and consumers, it is clear the company refuses to address the problems consumers are enduring.Consumers allege that Campbox Company allows them to purchase the subscriptions, usually in 3 or 6-month increments, but after their card is charged they receive neither the boxes nor answers to their correspondence. Consumers also report that when they do receive an answer, false tracking numbers are sent as ‘proof’, which return error messages or show packages weighing 0 lbs. that never move to a post office.One consumer stated they “paid for websites service on December 2, 2015 and per their terms, I was supposed to receive the product in early January. However after no product was received, and no communication was to be had from the company, only after sending several angry emails did they finally respond to my request for a refund, and claimed they would issue one, this was in February, but to this day there still has been no refund made available to me, and no further communication was had from the company.”Among the 17 complaints now registered with Better Business Bureau, over $1,500 has been taken from consumers. An additional concern with the company is that on the “refunds” page, Campbox provides instructions on returning products, but neglects to address the overwhelmingly prevalent situation it finds itself in to refund these charges.BBB is offering the following tips to protect yourself when purchasing online subscriptions:Do your research. Many companies that offer monthly or subscription services will have feedback from previous users on BBB websites or other review sites. These comments and reviews can help you determine if there are any red flags to be aware of and if the company is honest in their dealings with customers. Check BBB’s website at bbb.org/upstatesc.Know what you’re getting in to. While many companies are up-front with their process and any charges that might be incurred, some don’t tell the whole story, with members not knowing they are actually opting into subscriptions with automatic renewals or automatic negative option sales programs. Be sure to read the fine print when signing up or at the check-out page.Know how to cancel the membership. To get out of a membership or subscription, some companies require members to actively sign in and click a “skip the month” button every month they don’t want to be charged. Other times, canceling a subscription takes a phone call to the company or filling out an online form.Keep any relevant documentation. Unfortunately, some organizations make it very difficult to cancel an account or even “accidentally” bill your account even after you cancel. Get a confirmation number for your cancellation, and check your bank account for any unauthorized charges after the fact.BBB encourages consumers who have paid for any subscription from Campbox Company and are still waiting for their product, to file a complaint with the Federal Trade Commission and the FBI Internet Crime Complaint Center.