DENVER, COLORADO—Better Business Bureau serving Denver/Boulder is issuing a warning on American Soap Company following consumer allegations that the company fails to deliver its product after receiving up-front payment via wire transfer.BBB has received four consumer complaints and one Scam Tracker tip regarding American Soap Company between August of 2015 and November of 2017. The company responded to only one of the four complaints, back in March of 2016.Complainants claim losses of up to $4900.All four complainants allege they sent up-front funds to American Soap Company to pay for bulk orders of specialty soaps and bathroom sprays. According to complainants, the company did not fulfil any of these orders, nor did it provide refunds. Complainants further allege that the company’s president, Bill Groves, gradually fell out of contact after receiving payment and eventually became altogether unresponsive.One customer who had ordered roughly $4,000 worth of soap for her small cosmetics business has not heard from Mr. Groves since August of 2017 and is pursuing legal action against his company. American Soap Company operates a website that advertises a variety of products including soaps, lotions, and bath salts. The website also advertises a Denver business address that, according to the property owner, is false.There is no business by the name American Soap Company registered with the Colorado Secretary of State.BBB encourages consumers to check any company’s BBB Business Profile before doing business.Consumers may view or submit complaints and reviews of American Soap Company on its Business Profile, as well.