Better Business Bureau of Western PA's most highly utilized service, BBB Business Reviews, reached 1,180,729 inquiries in 2015, topping one million inquiries for the third year in a row. The over 1.1 million inquiries is an 11 percent increase from 2014. The Council of Better Business Bureaus, the umbrella organization for all local, independent BBBs throughout the United States, Canada and Mexico reports total BBB Business Review inquiries internationally reached an all-time high with 172.8 million."Your Better Business Bureau maintains Business Reviews on over 5.3 million businesses, both BBB accredited and non-accredited, and provides ratings from a scale of A+ to F based on information in BBB files with respect to several grading elements," says Warren King, president of the Better Business Bureau of Western PA. "Being that the number of inquiries received by BBB on both a local and international basis continues to significantly increase each year, we are confident that we are providing people with relevant information they can trust to make smarter decisions."Locally, in Western PA, chiropractors topped the most inquired-about industry list in 2015, with 48,500 BBB Business Review inquiries on bbb.org or requested over the phone. This type of business was not previously included in the top 10 most-inquired about list in 2014. Product Development & Marketing topped the list last year and fell to third place in 2015. Construction-related types of businesses accounted for nearly 39 percent of all local inquiries. 2015 Top 10 Most Inquired About Types of Businesses in Western PA:Type of IndustryNumber of Inquiries CHIROPRACTORS 48,500 CONSTRUCTION & REMODELING SERVICES\t 46,937 PRODUCT DEVELOPMENT & MARKETING 46,197 CONTRACTORS - GENERAL 45,417 HEATING & AIR CONDITIONING\t 37,397 ROOFING CONTRACTORS\t 30,849 PLUMBING CONTRACTORS\t 30,796 AUTO DEALERS - USED CARS\t 24,232 INTERNET SHOPPING\t 22,216 SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS\t 22,053 Regarding BBB dispute resolution, the number of complaints closed against local companies rose slightly from 2014 to 2015 with 8,167 complaints processed. Banks and Auto Dealers - New Cars, remain the top two most complained about industries in Western PA. Both industries experienced an increase in complaints compared to 2014. Construction-related types of businesses accounted for more than 18 percent of all complaints filed. More than 17 percent of total complaints were auto-related. Also of note, the number of complaints filed by Western PA consumers against businesses outside of the Western PA service area rose 12 percent from 2014 to 10,080 complaints filed. 2015 Top 10 Most Complained About Types of Businesses in Western PA:Type of Industry Number of Complaints BANKS 602 AUTO DEALERS - NEW CARS 370 AUTO DEALERS - USED CARS 184 CONTRACTORS - GENERAL 169 SPORTING GOODS - RETAIL 166 INTERNET SHOPPING 161 SECURITY CONTROL EQUIPMENT & SYSTEM MONITORS 159 PLUMBING CONTRACTORS 150 FURNITURE - RETAIL 102 AUTO REPAIR & SERVICE 97 Internationally, the Council of Better Business Bureau reports total complaints from all BBBs fell by less than one percent, resulting in 870,246 complaints handled. Cellular Telephone Service & Supplies, as well as Telephone Communications once again occupied the top two spots as the overall most complained about industries. 2015 BBB Overall Top 5 Most Complained About Types of Businesses (from United States, Canada and Mexico):Type of IndustryNumber of InquiriesCELLULAR TELEPHONE SERVICE & SUPPLIES35,921TELEPHONE COMMUNICATIONS28,315AUTO DEALERS - NEW CARS26,567TELEVISION - CABLE, CATV & SATELLITE26,111COLLECTION AGENCIES19,779 New services to the BBB system in 2015 were Customer Reviews and BBB Scam Tracker. BBB only publishes customer reviews when it can verify that the reviewer is an actual customer of the business being reviewed. Locally, 1,287 Customer Reviews were submitted in the first several months and consumers read those review pages 7,532 times. Internationally, published customer reviews topped 214,000. Western PA consumers also reported more than 300 scams to BBB Scam Tracker out of 13,000 scams reported internationally in the first few months of the program's existence. Overall, the majority of scams reported pertained to tax collection and imposter scams.