Better Business Bureau (BBB) warns consumers to use caution before dealing with Joseph “Joey” L. Adams or his Sikeston-based business, Cadillac Cookers. Several restaurant owners tell BBB they ordered and paid for custom-built barbecue smokers from cadillaccookers.com and the products were either defective or never delivered. The complainants said the company cut off communication with them after receiving payment.Adams told BBB his business temporarily is closed while he deals with a tax issue with the state of Missouri. According to the Missouri Department of Revenue’s Taxation Division, Adams owes more than $250,000 in delinquent taxes to the state. Adams said he hopes to be back in business soon.“It’s hard when every cent of your operating capital is tied up,” Adams told BBB.Cadillac Cookers has an “F” rating, the lowest on BBB’s ratings scale. It has failed to respond to two of their complaints made by consumers. Those complaints allege the company would not repair newly delivered products. Other consumers tell BBB the company took payments for cookers, but did not deliver the products and will not respond to correspondence.“I can’t tell you how much money we lost [because a cooker was not delivered],” an Indiana restaurateur told BBB.Joey Keys, BBB Cape Girardeau Regional Director, said those looking to purchase a custom smoker might want to consider a company other than Cadillac Cookers.“It’s never a good practice for a business to cut off communication with its customers,” Keys said. “Hopefully, this company will make good on the orders or issue refunds.”The owner of a Hayward, Wis., resort contacted BBB after entering into a contract to purchase a custom commercial smoker from Cadillac Cookers. The resort owner said she issued a check to Cadillac Cookers for $14,744 in early December. The cooker was supposed to be finished in early March. The resort owner said she had little communication with the business after paying for the unit.“I have hounded him and hounded him,” the resort owner told BBB.The owner of a Lowell, Ind., restaurant told BBB he made a down payment of $6,115 by cashier’s check for a custom smoker in early February 2017. The smoker was to be finished by late March. The business owner told BBB he could not reach anyone with the company after sending his down payment.Either Adams or Cadillac Cookers is named as the defendant in three breach of contract lawsuits filed in Scott County Circuit Court since May 22. A default judgment for $13,868 was entered in favor of a Siloam Springs, Ark., company that claimed Cadillac Cookers failed to deliver a smoker it ordered in May 2016. Two Arizona companies have suits pending against Cadillac Cookers worth a combined $20,000. The companies claim in their suits that Cadillac Cookers failed to deliver smokers for which the companies had paid.Adams told BBB he intends to deliver products that have been ordered.“We’ve made over 100 units, and I’ve never not delivered one,” Adams told BBB. “It’s out of my control.”On its website, Cadillac Cookers claims to be “home of the best rotisserie BBQ smokers in the world.”BBB offers the following tips for consumers buying merchandise online: Research any business and its owners carefully before paying any money. Go to www.bbb.org to search for BBB Business Profiles or find contact info for your local BBB.Ask for references and contact them.Try to determine whether the business has an actual office, and try to speak with someone there before ordering merchandise.Read all terms and conditions carefully before completing a purchase. Make sure to read and understand all warranty information and refund policies. Know your options in case you receive an item that was not advertised.Pay with a credit card in case you need to challenge the purchase later.Check a site’s security settings. If the site is secure, its URL (web address) should start with “https://.” You may also see a picture of a small closed lock in the lower right hand corner of the screen. St. Louis area media contacts: Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), firstname.lastname@example.orgShellie Kreter, PR & Communications Manager, (314) 584-6723 or (314) 348-5451 (cell), email@example.comDon O’Brien, Investigator, (314) 584-6785, firstname.lastname@example.orgColumbia media contact: Sean Spence, Columbia Regional Director, (573) 886-8965, email@example.comCape Girardeau media contact: Joey Keys, Cape Girardeau Regional Director, (573) 803-3191, firstname.lastname@example.orgQuincy media contact: Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), email@example.comSpringfield media contact: Jon Anfinson, BBB Springfield Regional Director, (417) 380-5074, Janfinson@springfieldbbb.org About BBBBBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. 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