Consumers who order auto parts from San Antonio-based MJM Autohaus could\nfind themselves waiting weeks for the items they ordered, if they receive the\nitems at all.Better Business Bureau (BBB) serving Central, Coastal, Southwest Texas and the\nPermian Basin found the company, located at 10740 Hillpoint #4 in San Antonio,\nhas received many similar complaints alleging the company takes payment\nimmediately, then does not deliver the parts in a timely manner, or at all.As of June 10, BBB has received 111 complaints about MJM Autohaus in the last\nyear. The company did not resolve more than half of those complaints.Based on BBB files, disputes with MJM Autohaus allege customers place direct\norders for parts in stock, receive confirmation of orders placed and do not\nreceive parts in a timely manner or at all. Complainants allege their payment\nis accepted before shipping occurs and they are then unable to reach the\nbusiness about the delivery delay or refund request. Complainants generally\nseek a refund or part to be delivered. Business responses to disputes generally\nstate that the consumer has now received a refund. However, dozens of\ncomplaints received by BBB remain unanswered or unresolved.Although it is not accredited with BBB, MJM Autohaus is displaying the BBB seal\non its website, www.mjmautohaus.com. BBB has contacted MJM Autohaus about its\nuse of the BBB trademark, but the company has not modified its website.Luke Healy of New Jersey said he ordered $1,872.09 worth of auto parts from MJM\nAutohaus on Veterans Day, Nov. 11, 2013 and still hadn’t delivered the parts as\nof April 30, 2014. He said the company told him the parts were on backorder\nafter they hadn’t arrived in three weeks. Healy canceled the order in January\n2014 and still hasn’t received a promised refund. He said after he made several\ncalls, the company finally told him to dispute the charges with his bank.“I ordered close to $2,000 in suspension parts and engine mounts. I was\noriginally supposed to get the order in three to five business days with\nshipping of about a week. After three weeks, I called. They told me the parts\nwere on backorder. On Jan. 22, I called and canceled. I spoke to someone who\npromised to issue a refund. Several days later I called again to check and they\ntold me there had been a security breach involving credit cards and they\ncouldn’t do any remittance. They told me to dispute the charges with my bank.”Michael Lipayon of Los Angeles, California said he ordered $199 worth of auto\nparts from MJM Autohaus in January 2014, but has not received them. Lipayon\nsaid the company made excuses about why the order hadn’t shipped. He said the\ncompany promised to issue a refund after he canceled, but still has not done so\nafter more than two months.“I ordered wheel bearings and hubs,” he said. “They didn’t say it was on\nbackorder until I checked back in two weeks. A month later, I canceled and\nasked for a refund. I keep calling and they just give me the runaround. They\ntell me they’re working with their bank merchant to find out what why my refund\nhasn’t been issued. Now people are calling me back, but they give me the same\nanswer. They first said they only give refunds on the first and the 15th. I\ngave them a chance, but nothing happened.”When buying merchandise online, BBB offers\nthe following advice:Pay with a credit card. Under federal law, charges made on a credit card\ncan be disputed up to 60 days after the purchase.Keep documentation of your order. After completing the online order\nprocess, there should be a final confirmation page or an email confirmation.\nPrint and save any receipts for future reference.Know your rights. Federal law requires that orders made by mail, phone or\nonline be shipped by the date promised or, if no delivery time was stated,\nwithin 30 days. If the goods aren’t shipped on time, the shopper can cancel and\ndemand a refund. There is no general three-day cancellation right, but\nconsumers do have the right to reject merchandise if it’s defective or was\nmisrepresented. Otherwise, it’s the company’s policies that determine if the\nshopper can cancel the purchase and receive a refund or credit.Do your research. Check the company’s BBB Business Review at bbb.org before\nmaking a purchase to see its BBB rating, complaint history and any advertising-related\nissues.