Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Expert HVAC & Refrigeration has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforExpert HVAC & Refrigeration

    Commercial Refrigeration
    BBB accredited business

    Additional business information

    Additional Info:
    In February, 2010 the business's ownership changed. From:
    Expert Refrigeration
    Jesse Alvarez, President
    To:
    Expert HVAC & Refrigeration
    Eric A. Alvarez, President Effective 2/12/2010 the new owner of the company is Eric A. Alvarez, new company name is Expert HVAC & Refrigeration.
    Additional Info:
    In February, 2010 the business's ownership changed. From:
    Expert Refrigeration
    Jesse Alvarez, President
    To:
    Expert HVAC & Refrigeration
    Eric A. Alvarez, President Effective 2/12/2010 the new owner of the company is Eric A. Alvarez, new company name is Expert HVAC & Refrigeration.
    See all additional business information

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 4/1/2014

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7241 Stiles Dr, El Paso, TX 79915-2416
    BBB File Opened:
    2/12/2010
    Years in Business:
    14
    Business Started:
    2/12/2010
    Business Started Locally:
    2/12/2010
    Business Incorporated:
    2/12/2010
    Accredited Since:
    4/1/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of TACLA00106104C for this business, issued by Texas Department of Licensing & Regulation. The expiration date of this license is 7/27/2024.

    These agencies may include:

    Texas Department of Licensing & Regulation

    P.O Box 12157

    Austin TX 78711

    (800) 803-9202

    https://www.tdlr.texas.gov/

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Expert Refrigeration
    • Expert HVAC
    • Expert HVAC and Refrigeration
    Business Management
    • Eric Alvarez, President
    Contact Information

    Principal

    • Eric Alvarez, President

    Customer Contact

    • Eric Alvarez, President
    Additional Contact Information

    Fax Numbers

    • (915) 598-3169
      Primary Fax

    Email Addresses

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike E

    1 star

    07/10/2023

    These guys came out 3x and dropped the ball . They didn’t locate the problem which needed up turning into a leak that damaged my foundation. Owner refuses to provide any remedy rather than saying he discounted 4 ton 15 seer system by $$1500 when I’m fact that’s because they couldn’t find a 5 ton unit to replace what I have. Not even an apology from the owner for his employees missing thre mark. And to top it off one of his employees went back to the office and said I refused to pay. This whole experience left a sour taste in my mouth as his employees rushed through my appts and failed to find the issue. Now I have water sitting in my foundation due to a leak his techs missed , then come back and upcbarge you in a new hvac system. ?? do not recommend .

    Local BBB

    BBB El Paso

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.