Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          BIC Homes LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBIC Homes LLC

            Home Builders
            BBB accredited business

            Contact Information

            11440 Montwood Dr

            El Paso, TX 79936-4374

            Visit Website
            (915) 855-8236

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            2.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/2009

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers home builders, real estate, rentals and resales.

            Business Details

            Location of This Business
            11440 Montwood Dr, El Paso, TX 79936-4374
            BBB File Opened:
            6/7/2004
            Years in Business:
            22
            Business Started:
            3/25/2002
            Business Started Locally:
            3/25/2002
            Accredited Since:
            12/1/2009
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Border Investors Capital
            Business Management
            • Mrs. Elizabeth Pinon, Accounting Manager
            • Mrs. Shirley Cienfuegos, Sales Manager
            • Sergio Leon Cuartas, Owner
            • Antonio Cervantes, President
            • Carmen Garcia, Administrative Assistant
            • Ms. Mirna Marrufo, Customer Service Specialist
            Contact Information

            Principal

            • Sergio Leon Cuartas, Owner

            Customer Contact

            • Ms. Mirna Marrufo, Customer Service Specialist
            Additional Contact Information

            Fax Numbers

            • (915) 855-2106
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Find the right home builder for you

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/01/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I am reaching out as we moved into our home in November 2021. My husband ****** ****** has attempted many times to reach out to ********* ****** regarding our warranty. The first issue we had was a leak in the shower due to a faulty shower cartridge. Workers were sent over and they removed that piece (never came back). My husband had to find a piece and fix it on his own. We were informed that the piece had to be ordered a week later. ********* informed my husband that he would provide him the piece that was ordered. That has not been done. In addition, when we completed the warranty form, it was indicated that the glass (back) sliding door needed to be replaced. ********* informed us that he would be taking care of this. No update yet. We have attempted to get these issues resolved and have not heard back. When we do get a hold of *********, we are promised that it will be taken care of but we don’t see movement. I understand that you are faced with time urgency and many items on your plate. This is just unacceptable at this point. We ask urgently for your assistance in getting this done. Our home address: ***** ****** ******* ** **** ** *****. If you could please contact my husband, ****** ****** at ************, I would greatly appreciate it.
            Read More
            Read 4 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Fernando A

            06/22/2023

            The plumbing and HVAC system have been problematic since day one, with room leaks and cooling issues. Despite repeated attempts to address these problems in the last 2 years, they still persist. The customer service has been disappointing. It took weeks to get a response to our initial complaints, and even then, the builder was slow to take action. I was expecting a higher standard of workmanship and attention to detail, but unfortunately, the quality of the homes does not justify the price of $240,000 back in 2021. I hope the builder takes these concerns seriously and works towards improving their construction practices, quality control, and communication with homeowners.

            BIC Homes LLC Response

            07/03/2023

            Good Morning Mr. ******, I have reviewed your concern along with all historical warranty service order requests. Found your last HVAC issue was reported back in Oct 2022. No further services have been reported after mentioned date for HVAC related warranty service requests. I can provide all service orders related to HVAC signed as completed by you confirming the sub- contractor attended your home and resolved the reported issue. My apologies for the decline of this last request as your homes warranty has expired back in March 2023.
            Read 6 More Customer Reviews

            Local BBB

            BBB El Paso

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.