Business ProfileforHousehold Furniture Company, LP

I purchased the couch December of 2019 with extended 3 year warranty in September noticed it started to fade household furniture said it was wear and tear how when it is hardly used and the rest of it is in excellent shape put blankets on seating area the whole time Ive owned it to keep it in good shape thats what they said two weeks later one of the seating area at the seam let go and it ripped I get ahold of them they say ok they will fix its covered while Im waiting for them to pick up couch another seam let go and both pieces the more you sat on them the more they ripped to the point I couldnt let anybody sit on them they first say rips are covered then give me a hard time but eventually take the 3 pieces they bring the 3 pieces back and they glued the couch they did not repair they glued who is going to want to sit on a couch with hard glue on it told driver he took pictures called spoke to manger she says it was a wear and tear issue no you would not have fixed it if it was said she would talk to owner and get back to me had I known they were going to glue it I would of said no they didnt even give me the option to say no its my couch all paid for they said they would fix and they glued it its so bad theres hard spots on the couch the wedge seam also let go that they did fix but one of the pieces that I told them the seam let go they didnt even fix seam they just glued it and called it fixed frustrating experience for the money I spent and the fact that accidental rips or tears are at their discretion so if they think it wasnt accidental they say no or glue your furniture not sure what falls under accidental also pretty confused how seams letting go is covered with the wedge but not the other 2 pieces also confused as to why they would say its wear and tear on one hand then on the other hand say it was covered then go and glue it didnt attempt to fix it correctly a business and they glued seating to a couch back together not a leg seating area