Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hyundai of El Paso has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Hyundai of El Paso

      8500 Montana Ave El Paso, TX 79925-1216

      BBB Accredited Business
    • Hyundai of El Paso

      8630 Montana Ave El Paso, TX 79925-1214

      BBB Accredited Business
    • Hyundai of El Paso

      8600 Montana Ave El Paso, TX 79925-1214

      BBB Accredited Business

    Business ProfileforHyundai of El Paso

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.36/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2002

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Hyundai of El Paso has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Hyundai of El Paso

        8500 Montana Ave El Paso, TX 79925-1216

        BBB Accredited Business
      • Hyundai of El Paso

        8630 Montana Ave El Paso, TX 79925-1214

        BBB Accredited Business
      • Hyundai of El Paso

        8600 Montana Ave El Paso, TX 79925-1214

        BBB Accredited Business
      Location of This Business
      8500 Montana Ave, El Paso, TX 79925-1216
      BBB File Opened:
      8/14/2002
      Years in Business:
      22
      Business Started:
      9/1/2001
      Business Started Locally:
      9/1/2001
      Accredited Since:
      10/1/2002
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of P44039 for this business, issued by Texas Department of Motor Vehicles. The expiration date of this license is 8/31/2025.

      These agencies may include:

      Texas Department of Motor Vehicles

      4000 Jackson Avenue

      Austin TX 78731

      (512) 465-3000

      https://www.txdmv.gov

      BBB records show a license number of P116598X for this business, issued by Texas Department of Motor Vehicles. The expiration date of this license is 8/31/2025.

      These agencies may include:

      Texas Department of Motor Vehicles

      4000 Jackson Avenue

      Austin TX 78731

      (512) 465-3000

      https://www.txdmv.gov

      Business Management
      • Oscar Leeser, President
      • Bruce Vandewbort, Manager
      • Patrick Velarde, Service & Parts Director
      • Mr. Virgil Esquivel, Service Manager
      Contact Information

      Principal

      • Oscar Leeser, President

      Customer Contact

      • Mr. Virgil Esquivel, Service Manager
      Additional Contact Information

      Fax Numbers

      • (915) 881-1097
        Other Fax
      • (915) 881-0301
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      18 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/22/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I purchased a brand new 2023 Tucson NX4 from Hyundai of El Paso in January 2023. I began to have problems with the brakes in March 2023. I took the car into the dealership for an oil change and a brake check, I was told there was no problems with the brakes. When I press on the brakes, the brakes pulse and stutter and the steering wheel begins to shake. I took the car back to the dealership and they claimed to have fixed the brakes twice but I continue to have the problem with the brakes. I am now being told there is nothing else they can do but every time I brake, the brakes stutter and the steering wheel shakes.I have contacted an attorney and was informed that the dealership is avoiding to look into the problem anymore to avoid me seeking a new car due to lemon laws. I am Korean and there has not been any effort in explaining what is being done to my car or any repairs they claim to have made.

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Art M

      1 star

      03/14/2024

      I took my daughter's 2007 Hyundai Azerra to these folks for service. In and out of the service for several months and $2000 later, the problem remains. My car has been in service for three months now with all kinds of excuses given.

      Hyundai of El Paso Response

      03/15/2024

      *************** brought vehicle in with aftermarket fobs to be programed as well as keys. we were able to cut one key due to it being the correct size. we tried to reprogram the fobs to the vehicle and was unable to program several times. We then contacted hyundai techline in assitance with vehicle. we ran severeal electrical diagnosis to pin point faulty item. We found the ecm to be faulty and had to look for a viable replacement as the ecm from hyundai was no longer available has been discountiued. we purchased an ecm that ended up being lost. we then found another one but had a broken connector on it for the harness to connect to We were sent a replacement for that one that we now need to send out and have it wiped and reflashed so that it will contain the correct vin number to the vehicle so that any future update will be allowed. We are currently waiting on an email for shipment and payment for re-flashing of ecm

      Local BBB

      BBB El Paso

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.