Business ProfileforMercedes Benz of El Paso

Brought in a vehicle to the service department on the 21 of march in 2022. Was signposted with faulty valve system. And a couple of the codes for open circuit in transmission. The vehicle sat at the Mercedes dealership from mar to nov without any issue being resolved. Before the vehicle was picked up a conversation was held with ***************** and someone who is helping me get this sorted. This is where ***************** said that it is just a reprogramming that is needed and that more than likely any other shop would be able to do it. So this is where the vehicle was picked up and taken to another location where it would be programmed and fixed. But the second shop was not able to complete this because of the same open circuit code on the transmission from before it was dropped of at Mercedes Benz of El Paso. So then the second shop got in contact with my warranty and had an appraiser come out and it was confirmed that this was the issue. But they did not allow for the second shop to work on it because Mercedes Benz of El Paso had already received full payment for the I completed work. So now the vehicle has been sitting and we are currently waiting for ***************** to contact the warranty to see what can be done. Which has been happening since earlier this year in April. ***************** says it is taking long because he doesnt have enough time for the 30 min holds while reaching out to the warranty. While this is happening I have tried calling, emailing and even having someone go into the Mercedes Benz dealer to ask for updates but there has still yet to be any updates or any proper communication with *****************.