Customer ReviewsforBravo Cadillac

Their customer service is horrible. I purchased a car three weeks ago from them. The finance person her name was *******, she was extremely rude. On my contract I was suppose to get 6.5% financing and when I was signing the contract I noticed the interest rate was at at 10%. I pointed that out to her and she got really rude. They told me my car was getting washed and I would have it in an hour. Three hours later I still didnt have it.

Bought a used 2018 Cadillac Escalade, thinking i am going to the Cadillac dealership i should get top notch service! Wrong! After a week or so i called regarding some body work that needed to be done on the Escalade,the body shop inspected it & informed me they would be getting back to me on when i would be able to drop it off. They never called. Second it had a bad motor mount that i had inspected & called used car salesman ****** *********. Left several voice & text messages...no response! Finally he returned my call and arranged for me to drop it off for bad motor mount, i specifically asked if he had the mount in stock & informed me yes he did & repair would be taken care of, 5 hours later he calls stating they did not have mount. Its been over a week now and nothing has been done, no returned calls nothing on their part. Poor customer service, i had to order the mount myself & going to have to pay someone to install it. Very disappointed over all !! Especially after paying them top dollar for their vehicle. Shaking My Head !!!

I took my Cadillac Escalade in to have a front license plate placed on it as well as an safety inspection. The service department gentlemen by the name of ****** ********* was non- professional the entire time, initially I said whatever and continued. I asked about changing my cadillac emblems to the monochromatic ones. He abruptly said he doesn't know what those are and told me to go to the parts department @0800. I waited over two hours which I had no issue with because I needed to get the inspection as well register the vehicle. When Mr ********* came to get me out of the waiting area, he didn't address me with sir or my last name. ** ********* ***** *** *** ** ** **** **** **** * *** ** ******* When i got to his desk he stated that he couldn't pass my vehicle for state inspection because i had tint on my front window. I said that i was told it was legal and it was UV tint, and said he didn't see it when I initially came in. I paid for the service i had and he pointed at the there in the rear, gave me my car and said my car was outside the door. Upon leaving I called the company that placed the tint along with three more inspection places who all told me as long as the tint was 25% or higher it was legal. I'm not sure what can be done; however, if individuals are higher to take care of patrons they should know their jobs (monochromatic emblems) and what the current laws are for this state. Besides going back in two days to pick-up the items i ordered from the parts department I never wont' to set foot again in this establishment. I rather drive to Las Cruces as long as i get good service or another GM dealership. ****** ********* was non-professional, lack experience and needs to understand what customer service truly means.

Our poor experience with Bravo Cadillac began on Feb. 14th, 2022, when we contacted salesman, **** ******. I informed him I was a GM salary retiree and had an employee discount number. I asked repeatedly if Bravo honored the discount and each time, I was told by **** they would. There was a sizeable discount on the final price, for the optioned vehicle we chose to order, approaching $6k. The car was built the 3rd week of April and **** provided the VIN number. During late Apr-May I called several times for est. vehicle delivery. **** seemed confused and I got different locations and conflicting details. By late May he thought it was near ***** **** ***  so I assumed the car would be within the week. I begin to ask for the invoice so I could obtain the funds for a cash payment. He kept promising the invoice, but a couple days passed with no invoice. I pressed harder and he then said he could not provide invoices, a **** ********* to whom he reported to, had to do create and distribute to the customers. The first one **** sent, was for another vehicle (wrong VIN #), he then sent a second invoice for nearly $6,000 more plus a $2,000 plus “protection pkg.”. I then called **** ****** and was told that he did not understand his company’s policy and now Bravo would not accept any legitimate employee discount. **** then said the “new” owner of the dealership, did not allow it. Then **** said the new owner had purchased the dealership 2 years ago, hardly new. I told **** I wanted my $2,000 deposit back Within 24 hours I received a call from ***** ****, Gen Mgr of Bravo promising to investigate the discount rejection. He responded back later that the owner would not budge off his position, stating COVID-supply chain loss for profitability. I went to Bravo on May 27th and was given my check back with no apology for denying my GM benefit. * ** ******* **** ********** ** *** ** *** **** ***** ***** * **** ******* * ******* **** * ******** ********** **** ******* ** *********

My Fiancé and I went to purchase a vehicle that Bravo Cadillac advertised as Bravo Price $38,910 MSRP $39,410. I went to make a $500 deposit to hold the vehicle and their salesman *** ****** assured me that when we did the paperwork they would honor the Bravo Price and the deposit was made because the vehicle had not arrived in the car lot. I tried getting the paperwork started because my bank was willing to finance the vehicle and was told not to worry "we will do it when it gets here" as per *** ******. **** ******** **** *** **** *** * **** *** ******* The car is advertised as having a Bravo Price of $38,9101 and then jumped to $42,810 and I was told by ****** *****, Used Car Director that he had to mark up the car 10% stating that "at least we don't mark up our cars 20 to 30% like other new car dealerships." I told them that needed to honor the price on the website but refused. Eventually I relented and agreed to the 10% mark up but that was it. I was on the phone with my bank in the presence of *** ***** *** *** ****** (car salesman) and my bank was offering me financing for the car for the $42,810 minus the trade in allowance, $500 down payment, plus tax title and licensing. ** ***** said I could get financing for 0% for 3 years or they would match the 2.44% for 5 years like my bank. I added my fiancé to the title and loan so her name would be on it and ** ***** came and talked to us that her credit was not that great and that we would finance the car at 2.9% for 5 years. When we signed they made us sign on a blank ipad screen and our signatures were copy pasted on a sales agreement without our knowledge the price and add ons they made without our permission were changed and the paperwork was printed and shoved in an envelope and we were rushed out. Now that we reviewed what they did the car even with over $2500 in trade in and deposit is at over $49k. **** ********* ***** *** ** **** ***** ***** **** ** **** ******** ** ******* **** *** **** ** ****** ******