3 Customer Reviews
- Date
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Review from Ivan A
1 star12/31/2023
Beware, my vehicle has been in the shop since october 15, I was told that it would take 3 weeks for repair. The deadline quickly approached and the car has not even been started on. I was patient and checked in every two weeks and there was no sense of urgency on the bodyshops behalf. Casa collision is very unethical and will avoid accountability at all cost. Long story short, were going on 3 Months and the car is still in their possession, holding my livelihood hostage. Save yourself of going through this pain and DO NOT conduct business with Casa Collision Center: where their modus operandi is look after your best interest not the clients!
Casa Collision Center Response
01/02/2024
We sincerely apologize for the inconvenience and frustration you've experienced with your vehicle repair at Casa Collision Center. We understand how important your vehicle is to you, and we regret any delays in the repair process. We take customer feedback seriously, and your concerns will be addressed promptly. We are committed to providing excellent service, and it is clear that we fell short of your expectations. We are actively investigating the issues you've raised to identify the root cause of the delay and take corrective measures.
Please know that we value your business, and we are working diligently to resolve this matter and return your vehicle to you as soon as possible. If there are specific details you would like to share or if you have additional concerns, please feel free to contact us directly at ********************** with more details about your vehicle.Review from John Y
1 star08/31/2023
******* ***** DO NOT BRING YOUR CAR HERE! if you have to go through ***** look elsewhere you will regret taking your car here. The shop front desk lady provides no communication with when and where in the process when my vehicle will be complete. The lady just tells me to call me back which she never does. They never call me when an update , I have to call them and when I do the lady knows nothing. My car has been there for 3 months now, *** * ** ****** *** ** *** ******** *** * ***** **** ** ***** ** ****** ******* this shop provides no communiction on anything. There are constant delays without you being informed until you reach out to the shop. Poor way to do business AVOID AT ALL COST.Casa Collision Center Response
09/14/2023
We sincerely apologize for the negative experience you've had at our shop. We value your feedback and are genuinely sorry that we fell short of your expectations. ***** *** ********* ** **** ** ***** *** *** **** ******* ** *** ********* We understand how important it is to have a reliable and efficient service* ********** ****** * **** **** ****** **********. We are truly sorry for the lack of communication and the extended timeline for your vehicle's repairs. We know that this has caused you frustration and inconvenience. This is not the level of service we aim to provide, and we take your feedback seriously. If you could provide us with your contact information or reach out to us directly at ********************** with more details, we would like to discuss your situation in more detail and see if there's anything we can do to expedite the process or make amends for the inconvenience you've experienced.Review from Alvaro N
1 star04/24/2023
I was call by casa Collision, abut 4 times stating me that my frontier 2023 was ready and supervised by **** ********* *******, wreck on December 03/2023, this job look nice, but **** ****agree with me to get a professional 2nd review, he found abut 20 wrongfull issues one part missing and the box framework still up/ bend. Please stay farway from this casa collision!.Casa Collision Center Response
05/04/2023
We sincerely apologize for the terrible experience you have described with our store. We always want to make every experience for each of our customers a great one but it’s clear that this was not the case for you. I’d like to see if we can communicate further on the details of your experience and see if we can help clear things up and go over any possible options. If you could please reach out to us at ********************** and provide us with your best contact info and details. We’d love to see what we can do to help. In the meantime, we thank you for the opportunity to serve you and we look forward to hearing from you in hopes that we can restore your faith in our services. Thank you!
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