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Find a Location

Northeast Veterinary Clinic has 1 locations, listed below.

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    Business ProfileforNortheast Veterinary Clinic

    Animal Hospital
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 1/1/2010

    Years in Business: 52

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers veterinary services and animal hospital.

    Business Details

    Location of This Business
    9405 Dyer St, El Paso, TX 79924-6407
    BBB File Opened:
    9/5/1997
    Years in Business:
    52
    Business Started:
    3/12/1972
    Business Started Locally:
    3/12/1972
    Accredited Since:
    1/1/2010
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 13617 for this business, issued by Texas Board of Veterinary Medical Examiners. The expiration date of this license is 7/31/2024.

    These agencies may include:

    Texas Board of Veterinary Medical Examiners

    333 Guadalupe Ste.2-330

    Austin TX 78701

    (512) 305-7555

    https://www.veterinary.texas.gov/

    BBB records show a license number of 11772 for this business, issued by Texas Board of Veterinary Medical Examiners. The expiration date of this license is 6/30/2024.

    These agencies may include:

    Texas Board of Veterinary Medical Examiners

    333 Guadalupe Ste.2-330

    Austin TX 78701

    (512) 305-7555

    https://www.veterinary.texas.gov/

    BBB records show a license number of 8209 for this business, issued by Texas Board of Veterinary Medical Examiners. The expiration date of this license is 11/30/2024.

    These agencies may include:

    Texas Board of Veterinary Medical Examiners

    333 Guadalupe Ste.2-330

    Austin TX 78701

    (512) 305-7555

    https://www.veterinary.texas.gov/

    BBB records show a license number of 8670 for this business, issued by Texas Board of Veterinary Medical Examiners. The expiration date of this license is 3/1/2025.

    These agencies may include:

    Texas Board of Veterinary Medical Examiners

    333 Guadalupe Ste.2-330

    Austin TX 78701

    (512) 305-7555

    https://www.veterinary.texas.gov/

    Type of Entity:
    Sole Proprietorship
    Business Management
    • Michelle Vrahnos, Owner
    • Robin Dettman, Owner
    • Susana Bailey, Owner
    Contact Information

    Principal

    • Michelle Vrahnos, Owner

    Customer Contact

    • Michelle Vrahnos, Owner
    Additional Contact Information

    Fax Numbers

    • (915) 757-1205
      Primary Fax

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda L

    2 stars

    07/08/2023

    The main Vet and Techs are amazing, unfortunately their other staff (receptionist, billing, and pharmacy) have terrible customer service. My dog was rushed in after being attacked by another dog, the receptionist were uncaring when I informed them I was having trouble applying for **** ****** and would not assist or let me know their WiFi password, just stating they can't do anything and condensingly going "awe" with fake pouts and nods while I was crying afraid I was losing my baby. I ended up having to have other family members pay. When I got my baby back the pharmacist gave me painkillers and antibiotics, he gave me the wrong instructions verbally. If I had not read the bottle myself I would have given my baby twice the amount of painkillers. Billing then had me pay and schedule three appointments. First went fine, so did the second though they said to come baxl in 3 days, but the third they called the day before saying their was no appointment, so we scheduled another worried we were told wrong again, then got a text confirmation for the original time 815am. Went to that appointment and was asked why we were back before the 3 days and were not given a rescheduling option. I called day of to see if I could make an appointment was told "no, we don't do weekend appointments just come in before closing". I got there an hour before closing and was turned away saying I should have made an appointment. I called billing to ask for my -$27 to be refunded as I cannot take her again for 2 weeks, was told they need the card information again when they didn't even need it to take the payment as it was slided. Again, vet and techs are amazing but customer service is what keeps me only going for emergencies.

    Northeast Veterinary Clinic Response

    07/13/2023

    Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. We take security of credit cards very seriously and ask every time. We will strive to do better.

    Local BBB

    BBB El Paso

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