Spectrum Safety Services Inc
17 years in business103-11710 Kingsway Ave
Edmonton, AB T5G 0X5
- (780) 429-6743
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BBB File Opened: 07/06/2004
Business Started: 01/04/2001
Business Incorporated: 14/07/2003 in AB
- Joanne Arsenault, Operations Manager
- Telly Demetrius, Director
- Al Joly, Owner
- Pierre Schaaf, Director
- Safety Consultants
Products & ServicesSpectrum Safety Services Inc. offer consultation and training in a variety of safety courses such as First Aid, CPR, AED, H2S Alive, Confined Space, Ground Disturbance, WHMIS, TDG, PST(CSTS), Fall Arrest, Fire Extinguisher, Babysitting, etc... In-house courses run daily. Group bookings for on-site courses are also welcome. Training is customized to be industry specific.
Service AreaNORTHERN ALBERTA INCLUDING GREATER EDMONTON
Methods of Payment
Spectrum Safety Services and Second Chance CPR & First Aid
uses PayPal, a secure, reputable method of paying for your course
online. PayPal accepts several methods of payment to accommodate your
needs, including: MasterCard, Visa, Discover Card, or you can use your
personal PayPal account.
Refund & Exchange Policy:Purchase Policy
Their goal at Spectrum Safety Services is to make your course registration experience easy,efficient and equitable, so you can get your training as quickly aspossible. The following policies are designed to ensure yoursatisfaction and understanding of their online registration process. Ifyou have any questions about the information below, please contact firstname.lastname@example.org
Before completing your registration, carefully review the details forthe course you have selected. Please make sure that you have selectedthe course you require on the correct date. Mistakes are not easilyrectified after the sale has been confirmed.
Course confirmations are sent by email only. It is possible that theconfirmation email may be lost or filtered by an anti-spam program. Ifyou have not received your confirmation email within 24 hours of yourregistration, it is your responsibility to contact them to confirm yourarrangements. Course reminders are not issued.
Class schedules and timelines are strictly followed. Arriving latefor your course may cause you to be turned away at the door. Refundsare not issued for individuals who are turned away at the door for latearrival or non-attendance (no-shows).
General Course Policy
Spectrum Safety Services and Second Chance CPR & First Aidreserves the right to dismiss any student from a class for disruptive orinappropriate behavior. Students who are disruptive or exhibitinappropriate behavior will be removed from class and NO REFUND ORCREDIT WILL BE ISSUED.
They understand that in many situations, students may need to be incontact with their offices on an occasional basis. Please be courteousto the other students and the class instructor and instruct youremployees to make these calls ONLY during a break or at lunch. Duringclass all students are required to mute or turn off pagers/cell phonesand refrain from using text messaging.
If you need to get a message to a student, please contact our officeat 780-429-6757 and they will get a message to the student to call ontheir next break. They will NOT interrupt a student or allow the use of acell phone during class unless it is an actual emergency.
All courses have maximum registration limitations based on regulatoryrequirements. All registrations are taken based on a first registered,first served basis and then based on pre-payment of registration fees.
Once an individual has registered and paid for a course, a spotis reserved for that individual. Class sizes are limited so they therefore employ a cancellation policy regarding refund or transfer ofcourse fees. Once you have received confirmation of your reservation forthe training course you will be liable for the entire course fee unlessyou give 2 full business days notification of cancellation.
Please note that since our administrative offices are closed on weekends and statutory holidays, business days do not include Saturdays, Sundays and statutory holidays.
For bookings cancelled with more than 2 full business days noticeprior to the start of a course, registration fees will be refunded ortransferred to another course at no cost or consequence. Changes tocourse bookings must be done in person or over the telephone duringbusiness hours. Cancellation or transfer requests by email or voicemail are not allowed.
For bookings cancelled with less than 2 full business days notice prior to the start of a course, registration fees are NOT refundable.
Consideration will be given to in-person or telephone requests to re-schedule a course after the cancellation deadline has passed, but NOT on the day of a course. A transfer fee of $40.00 will apply in this situation. Transfers mustbe confirmed and paid at time of rescheduling and can not be scheduledfor more than 30 days into the future. Changes to course bookings mustbe done in person or over the telephone during regular business hours PRIOR to the original course date. Cancellation or transfer requests are not accepted by email or voice mail.
Refunds and course transfers will not be considered on the day of any course or for non-attendance (no-show) to a course.
Cancelled or Postponed Events
Occasionally, courses are cancelled or postponed due tounforeseen circumstances such as weather conditions or situationsaffecting the instructor or attendance. Notification of any changes ismade via email at least 24 hours prior to the scheduled start of thecourse. When this occurs, Spectrum Safety Services and Second ChanceCPR & First Aid will make every effort to ensure you receive aprompt refund. Spectrum Safety Services and Second Chance CPR &First Aid assumes no liability for cancellation of courses for anyreason. Any ancillary costs related to the student taking a class(including but not limited to: airfare, travel, hotel, per-diem,mileage, lost employee wages or salary) are the responsibility of thestudent and/or the employer. If a class is cancelled, Spectrum Safetyand Second Chance CPR & First Aid’s liability is limited to theamount of the registration fee ONLY. It is suggested that, prior tomaking any travel reservations, you contact our Registrar at (780)429-6757 to confirm if a class has sufficient enrollment. If a course iscancelled, please contact them for information on receiving a refund.Please make sure to include/provide your transaction confirmation numberso they can expedite your refund if applicable.
By purchasing a course online, you agree to receive emailupdates from them (e.g., changes to course location, time, etc.). Yourpersonal information will not be shared at any other time with any otherparty but may be used to contact you once your certification expires,or to inform you about other courses they offer that may be of interest toyou. If you have any questions about these terms and conditions, pleasecall (780) 429-6757 prior to registering for your course.
SAFETY TRAINING - H2S ALIVE, GROUND DISTURBANCE, OSSA FALL PROTECTION, OSSA CONFINED SPACE ENTRY/MONITOR, OSSA FIRE WATCH, WHMIS, TDG, OVER 100 ONLINE COURSES
BBB Reason for Ratings
Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
Out of Business
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
Misuse of Better Business Bureau Name/Logo
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.