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          Great Canadian Roofing Corporation has 1 locations, listed below.

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            Business ProfileforGreat Canadian Roofing Corporation

            Roofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 18/4/2001

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business states that Great Canadian Roofing Corporation offers roofing, siding, soffit, fascia and eavestrough services.

            Business Details

            BBB File Opened:
            25/4/2001
            Years in Business:
            26
            Business Started:
            1/1/1998
            Accredited Since:
            18/4/2001
            Type of Entity:
            Corporation
            Number of Employees:
            40
            Alternate Business Name
            • Great Canadian Roofing and Siding
            Business Management
            • Jason Knapton, President/ Co-Owner
            • Wes Cheyney, General Manager
            Contact Information

            Principal

            • Jason Knapton, President/ Co-Owner

            Customer Contact

            • Wes Cheyney, General Manager
            Additional Contact Information

            Fax Numbers

            • (780) 449-6951
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            27/08/2022

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            It has been a year since we contacted the company about reroofing part of our roof with a 2/12 slope. It was starting to leak around the skylight which had a broken outer dome. We ordered a new skylight from *** ********, the oldest and best company in the business. They made and installed the new skylight on the existing curb from the previous sky light. We’ve had leaking issues all along. GC have come out 6 times now to fix it, including taking off the professionally mounted skylight off It’s curb. There was and is no need for that to be done. It’s the improper roofing materials and installation that I believe is the issue. This is backed up by a cursory examination by a non partisan third party professional roofing inspection company. The roof should have been done not with shingles but a flat roof system in my opinion. So it’s raining right now and it’s leaking, worse than it ever has. It has already cost us a computer printer and it is now progressed to where it will be at minimum interior drywall remediation. Every time they send someone out it’s a different person. So there is no continuity and very little to no communication between us and the company and the company and it’s roofers. We are never told what is going to happen and are in the dark until a truck shows up and starts to ‘fix’ things. We have not been charged for the many callbacks but we have also not had any results. Despite of their ok ratings I would never recommend the company to anyone. I have owned my own business most of my life and understand the power of word-of-mouth from both sides of the desk I would like them to refund my money in total and get a competent company to do what should have been done in the first place. I can forward sopporting documents when you decide to accept this file ****
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Judy L

            20/03/2021

            In 2019/2020 our condo association hired GC to shingle 15 duplexes, there were at least 5 different crews working at different times, with gaps in time, when they left the Village, with no word as to a return date.. The first time since they were here, it went to minus 20, when we discovered that when the roof jacks were replaced, the insulation was pushed down, leaving a gap in the pipe that would freeze, then thaw, and drip down into our main bath. We have asked several times that we need this issue addressed, (It also occurred in at least four other homes .This is the worst company we have ever dealt with, and now they think the fix is to have their other division (you guessed it) insulation, come and insulate the whole house and while they are at it, they will fix the pipe issue at the same time for $1500. to 1600. **** ***** ********* ******* ** **** ****** ***** *****

            Great Canadian Roofing Corporation Response

            26/03/2021

            Hi Judy, Great Canadian Roofing and Siding was contracted for the repair of hail damage through the board representing your condo corporation as part of an insurance claim. Given the size of the project, and extent of damage sustained to all of the buildings, Communication during the project and throughout the repair process was directly with your condo board and it’s members. We are truly sorry if some of the details we had provided to the condo board did not get relayed to you directly. All of the hail damage repairs that we were contracted to complete, were on the exterior of the buildings. At no time did Great Canadian or any of its representatives have access to or go into any structures, such as the attic spaces at this project. All of the work Great Canadian completed was from the outside of the building and no adjustments or damages were caused within your attic space or any other property owner’s within the complex. Only exterior, roof related components were removed and replaced as contracted. During the site inspections that Great Canadian completed this winter at your request while temperatures were below -20, it was identified by our team that your unit along with other units within the complex have existing insulation levels that do not meeting building code requirements. The existing poor insulation levels caused condensation issues that were within the attic space and not related to the roof or exterior work we completed. The quotes we provided for insulation were at the request of the condo board to solve the ongoing condensation issues that have been occurring year over year, previous to our work on this project. We understand that you disagree with our assessment that was provided to you while we were onsite, however Great Canadian believes our proposal for insulation work will aid in resolving these pre-existing issues at your unit along with the other property owners who have the same issues.

            Local BBB

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