Business ProfileforResumes with Results Ltd.

To whom it may concern, I engaged Resumes with Results to help rewrite my resume. I was extremely dissatisfied with both the product they sent me and their attempt to improve the product. I expressed that the new resume they sent me did not properly address the job I was applying for nor did it include any of the new additional information they had requested from me. It was just a simply formatted version of my old resume, something anyone with word processing skills could do. When they tried to improve the resume in time for the deadline for the job I was applying for, it was a rough and emotional experience culminating in *****, the business owner, crying on the phone to me, which was very difficult for me emotionally and deeply unprofessional. I wrote to them on May 11 to request a partial refund. I received a professional response on May 15. In turn I offered a follow up email on May 16, but I have not heard from them since. Please see attached my email from May 11 outlining my reasons for wanting a partial refund. Thank you for your help to take this up with the business. Because I have not received a response in two months and *****, the business owner, cried when I expressed my discontent to her, I no longer feel comfortable going directly to the business for a resolution. Thank you for taking this up with the business and helping me find some support for a fair resolution. Kind wishes, ****** *******