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Find a Location

Mr. Rooter Plumbing of Edmonton has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMr. Rooter Plumbing of Edmonton

    Sewer Cleaning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 30/7/2009

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Mr. Rooter provides full-service plumbing and drain cleaning. This location is locally owned and operated.

    Products & Services

    This company states they provide Full service plumbing, heating & drain cleaning for residential and commercial services. They also state that they are available 24/7, with no overtime charges. Mr. Rooter states they provide scheduled appointments and technicians will explain the procedure and price before starting the job.

    Business Details

    This is a multi-location business.

    Find a Location

    Mr. Rooter Plumbing of Edmonton has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      11665 147 St NW, Edmonton, AB T5M 1W3
      BBB File Opened:
      29/10/2005
      Years in Business:
      18
      Business Started:
      29/10/2005
      Accredited Since:
      30/7/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      15
      Alternate Business Name
      • Mr Rooter Plumbing
      • Digicom Technology Services Inc
      Business Management
      • Geremy Howe, Owner
      Contact Information

      Principal

      • Geremy Howe, Owner

      Customer Contact

      • Geremy Howe, Owner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      24/04/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      We hired Mr. Rooter to repair our collapsed sewer line from front of house to the city hook up. They completed the repair on February 17, 2023. They ruined our front walkway, one side of our lawn and city sidewalk. What was left was thousands of dollars in damages. The front bed beside our front steps are sunken by approximately 3 feet to the point that our railing has collapsed. By the front steps walkway, it has sunken by one foot. We do not feel that this is a finished job and had Mr Rooter come back to look at it. They told us that this is normal which we vigorously disagree. Total cost of the repair was approximately $12,000 and feel that Mr Rooter should ve accountable for the huge amount of damage.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Debbie W

      1 star

      16/03/2024

      I should say Mr. ********************** was the first company to respond, and I appreciate that. However, we decided not to go with Mr. ********************** for the job, partly because it didnt seem like the guy spent very much time diagnosing the issue. In the first place, I informed the company that the house was built in the 70s, and houses built around that time typically use galvanized pipes. So when he noted that we had galvanized pipes and provided a $2300 estimate, they could have asked me or told me they would not work on galvanized pipes and would need a replacement; I just felt like I paid $50 for someone to tell me that.In the end, I called another independent contractor and got the final job done for $500. Despite the difference between a large company and a contractor, theres still a huge labor cost difference.The guys mannerism was somewhat terse; I got the impression as if he didnt want to do the job. Overall, he was still friendly. But please do your research and check with other contractors before you go ahead with the job.

      Mr. Rooter Plumbing of Edmonton Response

      22/03/2024

      Hi ******, thanks for your feedback. I also appreciate you taking the time to talk to us today, thank you. I agree that ************** should have provided more options than a full replacement in this case, although we do find that often once you start working with galvanized that more problems occur so the work often expands anyway. Ultimately I'm glad that you were able to get the section by the tub replaced without any issue and save some money. Have a great day ******

      Local BBB

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