Business ProfileforAlways Plumbing & Heating Ltd

I requested and purchased a York AC 16 SEER unit through *****. The salesperson (*******) from Always Plumbing and Heating Ltd (***** Contractor) brought the quote for a 16-SEER AC Unit on August 17, 2022, and I signed the sales contract with ***** on August 19, 2022. The AC unit was sold to us at 5,091.45 CAD. ***** and Always Plumbing were committed to providing us with an AC Unit with 16 SEER energy rating and a unit that can cool my 2,375 sq ft home. The unit provided does not cool our home below 23oC, and on research, I discovered that the AC Unit (York YCE) installed does not have 16 SEER; the highest rating for this unit is 14 SEER. This shows that the York YCE unit quoted as 14.5 - 16.5 SEERS by Always Plumbing is untrue and deceptive. Also, the installed York YCE unit is meant for a house between 1600 - 1900 sq ft; our house is 2375 sq ft which I believe is one of the reasons the AC is not cooling our home. Numerous calls and visits to ***** and Always Plumbing and Heating Ltd have yielded nothing. And now it is evident that ***** is taking sides with Always plumbing. They keep telling me to wait for Always Plumbing to call back and resolve the issue, which has not happened. I feel cheated and hope that *** can help me get justice. Work Order number: I have attached the ***** sales contract (*********) and Always Plumbing quotes to this complaint.