Business ProfileforHomes Alive Pets

I got my dog in March of 2022 I’d did my research. I had very set criteria of what I deemed okay for dog food. No fillers soy corn by products and other unnecessary additives like potato rice tapioca etc. this lead to having to find. Better food. Food I approved of. I search landed me on homes alive. They carried everything I approved of. And they pretty much offered free shipping (due to the price of the food I’ll always hit free shipping anyways) and their prices were that of local or little less. Only thing is. Local stores do not carry all the flavours. Nor do they carry all the brands I approve of. It’s very hard to find higher quality food. Made several large orders. All went well. I’ve ordered few orders of nulo and toppers. Chihuahuas are picky eaters. I wanted her to have selection. I’m okay if she’s picky. I encourage it. She should not have to eat the same boring flavour for life. She also seems to have a very sensitive stomach. To change. So one of the reasons I invested this kind of money. Into several brands. Is I wanted her to be able to lose a series if they discontinued it. I purchased a very large container. To blend the series I bought. It holds about $350 ~ shipment with room to blend by shaking and rolling the container. I had done a purchase in April. It filled the container. All brand new. I used half. Bought one more batch topped up to brim. Used it down to about 2 months supply left. Got these new longevity series. Added it to my container. Blended it. Only to then find out some of it is moldy. Now I have a 100% container of contaminated food. Homes CS said they only willing to replace my newest order. Their moldy order. My dog is set to spent $25-30k in freeze dried in her life time and I had chose you to be her store. The loss is about $250. Which you won’t replace or compensate for. Is it really worth losing a life time customer. Her single ingredient treats alone will be $15k. I’m very disappointed you can’t help fix