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Find a Location

Southside Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSouthside Mitsubishi

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    9605 34 Ave NW, Edmonton, AB T6E 5W8
    BBB File Opened:
    8/7/2003
    Years in Business:
    21
    Business Started:
    1/10/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of B1011455 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    These agencies may include:

    Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

    303-9945 50 St

    Edmonton AB T6A 0L4

    780-4661140

    http://www.amvic.org

    Number of Employees:
    40
    Alternate Business Name
    • Kross Mitsubishi
    • 979094 Alberta Ltd
    Business Management
    • Kevin Robertson
    Contact Information

    Customer Contact

    • Kevin Robertson
    Additional Contact Information

    Fax Numbers

    • (780) 701-0337
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/11/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    We booked vehicle from kross Mitsubishi They mislead us and got our signature and told us that these are only for approval from bank and the loan will be approved when vehicle will be here when we check our bank app the loan amount was showing before we get the vehicle and they got money from bank without asking us When we request them to cancel the vehicle the sales manager was so rude with us and threatened us And said they cannot cancel the vehicle The vehicle is still outside from canada They are forcing us to get the vehicle when it will be in canada We are so stressed after it
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nola H

    1 star

    11/02/2024

    I agree with the review left by *********** Other than I'm not young and would not be considered a minority.... Kross staff very poor at communication as soon as they have you hooked. Even after finally getting my RVR 2.5 months passed there 'latest possible date of delivery, when sales was being negoitiated' they had installed my remote start that didn't even work when I tried it during the walk around! Tail lights and headlights also seem to get moisture inside and had mentioned that as well during the walkaround, looked to be fixed when I did go to leave the lot, but wasn't. Still waiting for an answer from the service department when I contacted them a month ago. Sales people also neglected to give me the proper paperwork (NVIS) to register the new vehicle, so 3 phone calls and emails later, and 3 trips to the registry, they finally sent a Missing NVIS form and factory invoice to my registry which is 2.5 hours away Kross, (rural Alberta). I had a 2015 RVR and wish I would have returned to where I bought it, not Kross. One more thing, I still have not received an original bill of sale, only an e-version, even though I have asked several times for an original, good copy as I don't have printing capability at home.

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