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      Country
          Country

          Find a Location

          Hush Canada has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Hush Canada

              9876 63 Ave NW Edmonton, AB T6E 0G6

            • Hush Canada

              16218 Stony Plain Road NW Edmonton, AB T5P 4A4

            Business ProfileforHush Canada

            Lingerie
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Canada's leading retailer of upscale lingerie and sensual adult lifestyle products. HUSH is committed to fostering new and healthy ideas about sexuality in conjunction with positive sexual practices and relationships.  We accomplish this by providing our customers with sexual education, valuable and up-to-date information, and by ensuring that we present exciting, high quality adult products.

            Products & Services

            Sex Toys
            Adult Toys
            Lingerie

            Business Details

            This is a multi-location business.

            Find a Location

            Hush Canada has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Hush Canada

                9876 63 Ave NW Edmonton, AB T6E 0G6

              • Hush Canada

                16218 Stony Plain Road NW Edmonton, AB T5P 4A4

              BBB File Opened:
              1/11/2013
              Years in Business:
              15
              Business Started:
              1/4/2008
              Business Started Locally:
              1/1/2014
              Business Incorporated:
              28/8/2007
              Number of Employees:
              21
              Alternate Business Name
              • HUSH Canada
              • 1345998 Alberta Ltd
              Business Management
              • Vinay Morker, Owner
              Contact Information

              Principal

              • Vinay Morker, Owner

              Customer Contact

              • Vinay Morker, Owner
              Additional Contact Information

              Email Addresses

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/12/2023

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Complaint Details Unavailable

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rebecca B

              01/02/2024

              ***** a return process by email 18th and by phone on January 20th. Advised 5-7 business days to receive a return label and would be called by the returns department to confirm. It is February 1st - no return label provided, no contact from the returns department. I have made multiple calls to customer service for updates and have repeatedly been told to wait 5-7 business days. This morning, was told by **** to now wait 10 business days (because we have surpassed the 5-7 day process); **** proceeded to hang up on when askes to speak to a manager or the returns department and have my refund shipping fee waived for my inconvenience.Customer service has unclear messaging; following policies that do not align with policies visible to consumers (website shows 100 day money back guarantee but customer service reports a new policy they follow is 30 day exchange); customer service is unable to process concerns or communicate directly with returns department or a manager (they report they do not have a manager or any way to speak with returns department except by email themselves and have no way to direct the customer directly). I was advised to escalate customer service concerns via email (done January 25th) and received no response. The customer service team abruptly ends calls when you ask for clarification or how to escalate concerns. The company has been sending customer satisfaction surveys on the original email from January 18th and the call from January 20th but appear to be unable to process the returns within their own timeline of 5-7 business days. Overall, would recommend not interacting with Hush in the event you *** be unsatisfied with their product or have any issue that *** require interaction with their "customer service" team.

              Local BBB

              BBB Canada's Northern Capital Regions and Quebec

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