This Business Is Not BBB Accredited

The Brick Warehouse LP

The Brick Warehouse LP

(780) 930-6000

The Brick Warehouse LP

47 years in business
Headquarters
16930 114 Ave NW
Edmonton, AB T5M 3S2
Fax Numbers
  • (780) 930-6117
Additional Email Addresses
  • customercare@thebrick.com
  • social@thebrick.com
BBB File Opened: 17/05/1976
Business Started: 01/01/1970
Business Management
  • Jim Caldwell, CEO
Business Category
  • Furniture - Retail
  • Appliances - Major - Dealers
  • Carpet & Rug Dealers - New
  • Home Accessories
  • Lamps & Lamp Shades - Retail
  • Home Electronics

Additional Information
  • For information about provincial sales regulations BBB encourages you to check with your provincial government. For your convenience please find a list of provincial agencies below: Service Alberta: 1-877-427-4088 Consumer Protection Branch-Saskatch...
  • For information about provincial sales regulations BBB encourages you to check with your provincial government.
    For your convenience please find a list of provincial agencies below:

    Service Alberta: 1-877-427-4088
    Consumer Protection Branch-Saskatchewan: 1-877-880-5550
    Consumer Protection Office-Manitoba: 1-800-782-0067
    Consumer Protection BC: 1-888-594-9963
    Ministry of Consumer Services - Ontario: 1-877-665-0662
    Consumer Services-Yukon: 1-800-661-0408
    Consumer Affairs-Northwest Territories: 1-867-873-7125
    Office de la Protection du Consommateur-Quebec: 1-888-672-2556
    Consumer Affairs-Nunavut:1-866-223-8139
    Consumer Affairs Division-Newfoundland:1-877-968-2600
    Service Nova Scotia: 1-800-670-4357
    New Brunswick: 506-462-5100
    Consumer Services Section-P.E.I.: 1-800-658-1799
  • The Brick Warehouse is part of The Brick Group. The Brick Group includes The Brick Warehouse, TransGlobal Insurance, The Brick Mattress Store, The Brick Super Store, United Furniture Warehouse, MidNorthern Appliance and First Oceans.

Alternate Business Names
  • The Brick Warehouse Corporation
  • The Brick
  • The Brick Mattress Store
  • Edmonton Clearance Centre
  • The Brick Group

F

Advertising Review

On August 27, 2015, BBB contacted The Brick Warehouse Corporation regarding their intermittent advertising of 'Free' items with purchase of specified items. The advertising is misleading as the item is not 'free' if the customer has to purchase a specified item in order to receive the 'free' item. The business did not respond to BBB's request for a response and the adverting review was closed as unanswered on September 28, 2015.

BBB found that ... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for The Brick Warehouse LP include:

  • Failure to respond to 4 complaint(s) filed against business
  • 20 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

The Brick Warehouse LP

This Business Is Not BBB Accredited

The Brick Warehouse LP

Customer Review Rating:

96%

Composite Score: