Business ProfileforC&N Property Restoration

After experiencing a minor flood with some drywall damage. I found this company online in August **** and contacted them and they were willing to come out to my location which was great. At first they started teardown and cleaning with one staff directing what would happen. Nothing was labeled and put in large ********* bags. He mentioned throwing some things out that he considered damaged and I mentioned to keep sentimental items. They inconsistently worked for a few hours here and there and when the drywall was replaced they cut some off the bottom and left a huge amount of dust and a mess in my basement. I contacted them to come clean the dust and they came to use "dust wipes" to "clean". All of my possessions were left in huge piles and plumbing was disconnected. They also drilled a huge hole in the side of my house for a sump pump which was unnecessary and pipes were done wrong and fastened together with straps and the pipe wasn't sealed on the outside, I had to hire someone else to do so as I was now left with damage that I didn't approve of. I contacted them again after receiving another invoice for "cleaning ". My basement was left in a huge mess and as a single, full time working parent and caregiver to an ill family member, it was very difficult for me to do fix this on my own. I also paid thousands out of my pocket, this was not an insurance claim. The response from the company was very rude and threatening via email and they refused to come back and organize my basement mess they created as they "don't do staging ". I responded and let them know i documented everything and had vidoe surveillance and pictures of the mess they left.My family was left with severe damage to my house, my drain pit, compromised air quality, and a large mess that I cleaned myself as I couldn't afford to hire another company. I also purchased an air purifier and air quality monitor which read more normal after my hours spent cleaning. I would advise to NOT CONSIDER OR HIRE!

Your location is 2 hours away so for a typical workday only that day was spent on site.You were unable to find anyone to come to your location, we came because you had 2 young children and a husband that was coming home from surgery, and we knew we could help.Our site supervisor repeatedly told you that all fabric items should be disposed of because of the mold. You opted to keep these items, so they were bagged without labeling for you to go through on your own. You were told they needed to be bagged to not spread contaminants inside the home and to go through them outside. We do work around customer contents, but they had to be moved to the center of the room, so the work areas were clear.The perceived dirt/debris left was new drywall dust which was Hepa-vacced and wiped with ********* wipes which are sanitizing wipes that were used so there was no cross contamination.Before detaching any plumbing, you were informed all supply lines would need to be reinstalled by a plumber at your cost. The hole on the outside of the house was larger than the pipe to have the proper angle needed for drainage. There was still sealing and insulating of the hole and securing of pipes needing to be done on a separate trip.We also photo document all jobs and have before and after pictures. You paid your invoice for the mold cleanup and drywall installation with no mention of the issues other than wanting extra cleaning until it was time to invoice for the sump installation. If there were issues as stated why were these not brought up or addressed before payment? The sump installation was a secondary quote. It was a verbal quote over the phone that you then stated you never would have agreed to. We can only assume that these complaints were then an attempt to get out of paying for legitimate work done. When we showed up to do the final sealing of the building and securing of pipes on the sump a new lock had been installed on the gate and after our last email from you that had taken a very threatening tone we took that to mean that we were no longer welcome and as you had refused to pay for the sump install we did not return and ceased contact.