Business ProfileforArrow Driving School Inc

I registered my 16-year-old daughter for 10-hr driving lessons with online theory training in October. My daughter has driven quite a bit with myself and has basic skills and knowledge but I registered her for lessons anyway to better prepare her for the test. First, my daughter did not find their theory material useful at all. Instructor was 20 minutes late for the first driving lesson. The vehicle is a new Toyota RAV4 but unfortunately my daughter is a tiny girl, the position of her seat is so far forward that she cannot properly shoulder check because the door pillar was blocking her vision. The instructor was on his phone a lot and did not give directions until the very last moment when he wanted my daughter to make a turn. He was also super fixated on her speed and told my daughter that she must be 10km/h below the speed limit which caused my daughter anxiety. After the first 2-hr lesson, my daughter was extremely discouraged. She did not want to be in the vehicle with this instructor again or even any other instructors. I reached out to both the instructor and the manager to explain the situation and that we wanted to withdraw from the lessons. They agreed to refund the remaining driving hours. It has been 3 1/2 weeks since they agreed to refund, I reached out to them numerous times but I still have not received the e-transfer that they promised.