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      Country
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          Find a Location

          Delton Cabinet Manufacturing Ltd has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforDelton Cabinet Manufacturing Ltd

            Cabinet Manufacturers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 24/6/1964

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This business states Delton Cabinets designs, sells and manufactures Residential Cabinets for use in kitchens, bathrooms, laundry, entertainment centres and mud rooms.  They also offer similar solutions for industrial and commercial applications.

            Products & Services

            Cabinet manufacturing

            Business Details

            This is a multi-location business.

            Find a Location

            Delton Cabinet Manufacturing Ltd has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              24/6/1964
              Years in Business:
              66
              Business Started:
              1/1/1958
              Business Incorporated:
              31/3/1980
              Accredited Since:
              24/6/1964
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 387 for this business, issued by Edmonton: Service Alberta

              These agencies may include:

              Edmonton: Service Alberta

              3rd Fl-10155 102 St, North Field Services, Licensing

              Edmonton AB T5J 4L4

              780-4274088

              http://www.servicealberta.ca/

              Number of Employees:
              45
              Alternate Business Name
              • Delton Cabinets
              • Delton Cabinet Mfg. Ltd.
              Business Management
              • Scott Reeb, President
              • Bill Dart, General Manager
              • Leslie Holland, Managing Partner
              Contact Information

              Principal

              • Bill Dart, General Manager

              Customer Contact

              • Scott Reeb, President
              • Rachelle Thomson, Controller
              Additional Contact Information

              Fax Numbers

              • (780) 455-6107
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              0 Customer Complaints

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              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jeff

              20/04/2021

              Very unprofessional and did not follow through on what the contract stated. Poor customer service and rude staff.

              Delton Cabinet Manufacturing Ltd Response

              24/04/2021

              Jeff, We always strive to provide our customers with a positive experience at Cupboards Express, We are sorry that your experience was not positive but we feel that we have gone above and beyond the terms of the contract to try and satisfy all your concerns. When you signed your contract we were able to give you an install date that you requested to be guaranteed for April 1st. We received your final signed paperwork on March 18th and were able to finish your job in short order even though most jobs take 3 weeks minimum. The installation process was communicated to you including the process of templating stone countertops. I understand that you thought that your quartz countertops would be installed the same day as your cabinets, however, it is industry practice that the countertops need to be templated once the cabinets are installed and the stone is then custom cut to your layout. In all communication with you, you were explained the process. On April 1st our installers arrived to install your cabinetry but the site was not ready as your contractor was laying your flooring in the kitchen where the cabinets were to be installed. There was no way to have both carry on their work simultaneously. Any attempt at install could have caused damage to the flooring; as well, we take Covid-19 precautions very seriously and for the safety of our sub trades, try to limit their contact with other trades. Due to this, we were not able to install your cabinetry at that time. As per contract, if the site is not ready for install there is a service charge for the trip which we waived this fee for you. Our installers reworked their busy schedules to be able to accommodate your new install date of April 5th. The handles that you ordered for your cabinetry were special-order handles which typically take 2 to 3 weeks to arrive or occasionally a little longer with current supply chain issues. On the day of install, we placed temporary handles from our stock supply so that you would have handles to utilize until your ordered ones arrived. On short notice, our countertop supplier was able to reschedule your countertop template date to April 6th, the day after cabinet installation. You contacted us on the morning of the 6th to cancel your countertop order. As per the contract, there is a fee for this however we waived that fee as well to give you a full refund on the countertop. Upon processing your refund, we made an error in the calculation of the refund but were able to correct that right away and give you a full refund. After this we then received a call from you that you wanted to cancel your special order handles and as stated in your contract there is no refund for special order items that are cancelled however we decided to refund you your money for these handles minus a 35% restocking fee for stock items as per the contract. We really feel that we went above and beyond what was in the contract but all of our attempts to accommodate your requests were met with hostility. We are confounded as to what else you would like us to do but are willing to participate in an arbitration if you feel that a resolution is possible. We feel that the online slandering that you have been doing is unfair and unjust.

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