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          Wheaton Honda has 1 locations, listed below.

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            Business ProfileforWheaton Honda

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/4/1984

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            9/12/1976
            Years in Business:
            47
            Business Started:
            15/7/1976
            Accredited Since:
            8/4/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of B1029667 for this business, issued by Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

            These agencies may include:

            Edmonton: Alberta Motor Vehicle Industry Council (AMVIC)

            303-9945 50 St

            Edmonton AB T6A 0L4

            780-4661140

            http://www.amvic.org

            Number of Employees:
            101
            Alternate Business Name
            • Don Wheaton Group
            Business Management
            • Ted Clark, General Manager
            • Warren Cairns, Sales Manager
            • Joan Bergey, Controller
            • Hock Oon Yeap, Service Manager
            • Mike Barazzuol, General Manager
            Contact Information

            Principal

            • Ted Clark, General Manager

            Customer Contact

            • Mike Barazzuol, General Manager
            Additional Contact Information

            Fax Numbers

            • (780) 430-0373
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            29/06/2022

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            In January, 2022, I financed a used 2015 Volkswagen Golf from Wheaton Honda Edmonton. I did not put extended warranty on the vehicle as I was shown they had done a full mechanical inspection of the vehicle. Within the first 2 days of driving the vehicle, I needed to return it to fix the wheel bearings and some wiring that was affecting the headlights and EPC Light. They fixed this without charge. June 9, 2022, my car would not start. I contacted the dealership to see if there was anything they could do to help. they said no and that I should take it into a shop closer to me (Calgary). After hours of diagnosing, the Volkswagen South Centre dealership informed me that the timing chain had fallen off and damaged the engine and the engine needs to be replaced. I spoke to the Edmonton Dealership and they told me the best they could do was wave the fee that I would have been charged if I payed out the vehicle before August 15, 2022. At this point I am trying to find a cheap used engine to put in the vehicle and sell it as I am out of a vehicle right now. I have had the car for 5 months and had bought it in good faith from a dealership I hear to be reputable.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bruce M

            05/10/2023

            BEWARE of buying from this dealer. After I agreed on a price plus the supplying of a second key fob, a saving of $750.00 to me it was implied, I discovered that the fob had not been supplied when the vehicle was delivered due to a chip shortage and would be distributed FREE when the issue was resolved. Because of this disception I requested an reduction in price. I was told they would do nothing to compisate me. As proof that they were I the wrong they offered me a discount on their merchandise. If you're like and can't stand people like these, please don't deal with them.

            Wheaton Honda Response

            18/10/2023

            The dealer and the customer agreed on supplying the 2nd key as part of the deal. We used our resources and connections to find a way to secure the key through a recall and honored our deal. The customer felt that because we got it for free that we should then discount the car. Even though the dealer invested the time and used dealer relations to do so, the customer felt this was irrelevant even though we were doing exactly what both parties agreed upon. The offer for a discount on other merchandise was a good faith offer and had no bearing on the actual deal for the vehicle. If the terms of the contract were not fulfilled then the customer could've waked away but they chose not to and instead tried to threaten us with bad reviews in order to renegotiate the terms of the deal.

            Local BBB

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